EMEA Index Client Services Associate Job Reference: 2025-4661 Location: Mumbai Category: Sales and Relationship Management Solution: Indexes Role Category: Hybrid Apply EMEA Index Client Services Associate Share Your Team Responsibilities

MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.

The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.

Your Key ResponsibilitiesGain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary.Able to master MSCI Index tools, applications and an usage of MSCI dataDirectly assist global clients via phone and email by answering detailed questions on our products and methodology, includingIndex construction, rebalancing and corporate event methodologies for our standard and customized indexesProviding trainings on the usage of our products, tools and applicationsAssisting clients with the ongoing usage of our products, data requestsWorking with internal departments to ensure all clients requests/inquiries are managed appropriatelyConduct service reviews with clients on a regular basisAct as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.Ensuring current clients are aware of important changes and developments to the MSCI indexesTaking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processesPerform any other tasks as assigned by line managerYour skills and experience that will help you excelStrong Numerate bachelor’s degree in Economics or Finance5-7 years experience in client relationship managementCFA is a plusFluency in English, another European language is an advantageExcellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiencesGood understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial marketsStrong organizational skills with the ability to handle multiple projects under tight, short-term deadlinesAbout MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.Flexible working arrangements, advanced technology, and collaborative workspaces.A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Sales and Relationship Management

Pursue new business, strengthen relationships and unlock opportunities.

Find out more...

Indexes

Empower investors with index solutions

Investor needs are rapidly evolving, and MSCI helps our clients stay ahead of changing markets and empowers their investment strategies with index solutions designed to support their investment objectives. 

Find out more...

Quotes from Vincent Ku, Nitesh Rajpal, Jane Chipfakacha

“The role of my team is to help our clients configure and customize MSCI’s solutions to their unique requirements.

It’s a great collaborative effort, and a great opportunity for us to learn more about our clients’ needs.

Vincent Ku Sales and Relationship Management View Profile

“I'm a lifelong learner.

At MSCI I'm fortunate to have the company support me with continuous learning opportunities such as pursuing industry-leading certifications like CFA and FRM. I believe having the desire to learn automatically translates into professional growth and success.

Nitesh Rajpal Sales and Relationship Management View Profile

““I aim to be approachable and relatable.

I was once was fresh out of varsity without a lot of knowledge of finance, so I extend the same grace and understanding to my team. Everyone learns, communicates and connects differently and that’s what makes us stronger. My own mentor always has time to take a call from me and offer guidance, and that support has been life changing, career altering. I want to provide the same for my team.” 

Jane Chipfakacha Sales and Relationship Management View Profile Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family. 

National Pension System (NPS) 
Voluntary Provident Fund (VPF) 
Provident Fund

Healthcare benefits, including:

Health, accident and life insurance  Emergency Ambulance service  Health checkup  Tele-Medicine  Inclusive Health & Wellbeing benefits

 

Daycare benefit (creche) 
Pregnancy care program 
Maternity kit
Pet Care

Development opportunities

At MSCI career paths are multi-directional, and we believe that new and challenging experiences drive both professional growth and business success.

Everyone here is responsible for leading their own development and we’re here to support and guide you every step of the way. Whether that means deepening your expertise, moving across teams, or stepping into leadership, you’ll have access to internal mobility, learning and skills development, stretch opportunities and mentoring. 

Discover more about how you can grow your career at MSCI

Mumbai

12th Floor
Nesco IT Building No. 3, Nesco IT Park
Nesco Complex
Goregaon (East)
Mumbai 400063
India

 

MSCI has been named as one of LinkedIn's Top Companies 2025 in India. Learn more about this recognition.

Our LEED-certified Mumbai office is in the Nesco IT park, with amazing views of the Aarey forest and good connections to both public transport and the highway. As the largest MSCI office, a wide variety of teams are represented here, from Technology and Data Operations to Research, Finance, and Sales and Relationship Management. You’ll also find that we’re well-equipped with collaboration spaces, breakout zones, a cafeteria and relax rooms, as well as a gym for those looking to exercise before work. Learn more about our offices in India.

Read our Equal Opportunity Policy.

 

Recruitment process Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you. 

Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.

Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role. Read our interview top tips.

Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board. Learn more about our onboarding experience.

EMEA Index Client Services Associate Job Reference: 2025-4661 Location: Mumbai Category: Sales and Relationship Management Solution: Indexes Job Level: Associate Job Type: Full-Time Role Category: Hybrid Apply now Related roles Related Articles View All Mar 31st 2023 3 Questions with… Vincent Ku

In the next episode of our “3 Questions With…” series we introduce Vincent Ku from the Technical Client Service team.

Read more Mar 15th 2023 Marthe Nordby receives Vendor Professional of the Year Award

Congratulations to Marthe for being recognized by Waters Technology as Vendor Professional of the Year in the business development category!

Read more Oct 6th 2023 Creating a world-class client experience

Watch the video to learn more about what client care means to our Client Service and Sales Operations teams, and how it builds trust and confidence with MSCI.

Read more