Extraordinary Care. Extraordinary Careers.
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We’re reimagining medication management and transforming care.
Who We Are and What We’re About:
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.
We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Remote | Up to 20% Travel
Guardian Pharmacy is committed to delivering exceptional care through innovative technology and high-touch service. Our eMAR Support team plays a critical role in ensuring our partner pharmacies and long-term care communities are equipped with the systems and tools needed to support safe, accurate, and efficient medication administration.
We are seeking an eMAR Support Specialist who is passionate about problem solving, customer service, and improving clinical workflows across our nationwide pharmacy network. In this role, you will support interface setups, troubleshoot technical and operational issues, and collaborate with internal teams and external vendors to ensure successful eMAR implementations and ongoing optimization.
What You’ll Do
Serve as an escalation point for pharmacy teams, becoming deeply familiar with eMAR workflows, system features, and vendor support structures to resolve issues quickly and effectively.Support the implementation of new and existing eMAR systems, partnering closely with Guardian IT and external vendors to ensure smooth integrations.Work with the Senior eMAR Support Specialist and National Sales & Account Management teams to roll out eMAR solutions across multiple pharmacies, ensuring consistency and best practices.Assist with internal system migration tasks and related project work.Continually evaluate existing processes to identify opportunities to streamline workflows and enhance efficiency.Gather, document, and communicate best practices to ensure pharmacy teams fully leverage system features and interface capabilities.Participate in pharmacy meetings, customer troubleshooting calls, issue resolution, user access provisioning, and other support activities as needed.Perform other duties and responsibilities as assigned.What You Bring
Attributes
Strong work ethic and integrity, aligned with Guardian valuesRelationship-driven, able to build trust with pharmacy leadership and operational teamsExcellent planning, time management, and follow-throughStrategic and tactical problem-solving abilityCollaborative mindset with a team-oriented approachEducation & Experience
Bachelor’s degree in business, IT, or a related field; or equivalent experienceExperience in customer-focused IT support rolesExperience with HL7 and NCPDP interface setup and supportHands-on experience working with eMAR systems and vendorsExperience with FrameworkLTC preferredFamiliarity with long-term care pharmacy workflows a plusSkills
Ability to work independently and manage deliverables with minimal supervisionStrong analytical and troubleshooting skillsHigh attention to detail with a quality-focused mindsetAbility to juggle multiple priorities in a fast-paced environment while meeting strict deadlinesWork Environment & Travel
Remote position with the flexibility needed to support pharmacies nationwideTravel up to 20%, including overnight travelAbility to work outside standard business hours when emergencies or system outages ariseIf you're energized by technology, collaboration, and improving the medication administration process for thousands of residents, we’d love to meet you. Join a mission-driven organization where your work makes a meaningful impact every day.
What We Offer:
Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision Health Savings Accounts and Flexible Spending AccountsCompany-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term DisabilityVoluntary Employee and Dependent Life, Accident and Critical IllnessDependent Care Flexible Spending AccountsWellbeing
Employee Assistance Program (EAP)Guardian Angels (Employee assistance fund)Time Off
Paid holidays and sick daysGenerous vacation benefits based on years of serviceThe Guardian Difference
Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.
Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.