Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team! Responsibilities Under direction the EHR Support Specialist will be responsible for the basic tasks with testing, training, and support of the electronic medical record (EMR) system. The EHR Support Specialist position is designed for specialists to learn the system, the implementation process, and necessary tasks of being a Support Specialist for Prime IT. The EHR Support Specialist will serve as a first point of contact to report issues and concerns, and initial triage and basic support of EHR functions. The EHR Support Specialist serves as a way to provide clinical experience to analysts and technicians who have an IT background but lacking clinical background, as well as providing IT background but lacking clinical background. Qualifications EDUCATION, EXPERIENCE, TRAINING Required qualifications: 1. Associate’s degree in Healthcare, Nursing, Business or Computer/Information Sciences OR an equivalent level of professional experience 2. Strong computer skills including Windows, Outlook, Word, Excel, Visio, and PowerPoint 3. Understanding of the maintenance and support of Electronic Medical Record systems. 4. IT or operational knowledge of clinical or revenue cycle processes in one or more areas of a hospital, clinic, or business office 5. Technical expertise in subject matter areas demonstrated by documented experience in analysis, process design and workflow, research, and support of EMR systems. 6. Ability to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities. 7. Knowledge of IT infrastructure and support teams. 8. Able to provide tier 1 support for technical issues outside of EHR or clinical applications. 9. Able to teach and coach fellow support analysts and technicians on common issues and resolutions. 10. Excellent communication and organizational skills 11. Professional etiquette and customer service oriented 12. Able to provide support to facilities on holidays, nights, and weekends Preferred qualifications: 1. 1 year industry related experience in IT/Clinical setting or within applicable area in healthcare operations, preferred. 2. Prior experience in EMR support or technical support is preferred. Employment Status Full Time Shift Days Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf Connect With Us! (https://careers-primehealthcare.icims.com/jobs/247182/ehr-support-specialist-i/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336024306) FacilityPrime Healthcare Management Inc LocationUS-TX-Harlingen ID2026-247182 CategoryBusiness Professional Position TypeFull Time ShiftDays Job TypeNon-Exempt