EHR Specialist I **Hillcrest Family Services** 1 Positions ID: 554152202 Posted On 11/26/2025 Refreshed On 01/27/2026 **Job Overview** **Responsibilities** The **EHR Specialist I** supports the day-to-day use of the Electronic Health Record (EHR) by assisting staff with basic system navigation, user access needs, documentation requirements, and troubleshooting routine issues. This role focuses on frontline support, simple configuration tasks, basic user training, and accuracy of clinical documentation. The EHR Specialist I works closely with clinical and administrative teams and escalates more advanced issues to the EHR Specialist II or EHR Applications Manager. Additional responsibilities include: + Serve as the first point of contact for routine EHR questions, user navigation assistance, password resets, and troubleshooting. + Identify and document user issues and escalate advanced workflow or system concerns as appropriate. + Provide support to users on EHR and applications questions. + Assist with account provisioning and de-provisioning based on defined access templates. + Support compliance with HIPAA, 42 CFR Part 2, and confidentiality standards. + Collaborate with HR and IT teams to ensure timely onboarding/offboarding workflows are consistently followed for EHR user access, to align with Identity Access Management (IAM). + Provide EHR and application training for new hires, including system login, system navigation, and workflows. + Assist with updating training materials, quick guides, tip sheets, and user instructions. + Assist with testing EHR updates, patches, and minor template adjustments under the direction of EHR Specialist II or EHR Manager. + Gather and document user feedback during enhancement, rollout, and update activities, and share findings with EHR Specialist II or EHR Manager to help identify issues, refine workflows, and improve user experience. + Assist with communication related to system updates, planned downtimes, and changes. + Work collaboratively with the EHR Manager, EHR Specialist II, IT, Compliance, and clinical teams to support smooth EHR operations. + Participate in meetings, training sessions, and improvement initiatives. + Maintain accurate documentation of issues, resolutions, user interactions, and system-related needs. + Shared after-hours and weekend on-call support, as assigned, to ensure timely response to urgent EHR issues, system access needs, or critical workflow disruptions. + Otherdutiesas assigned. **Requirements** **Education** + Highschooldiplomaorequivalencyrequired. + AssociateorbachelordegreeinHealthInformationManagement,HealthInformatics, or a related healthcare/IT field preferred. **Experience:** + 1–2 years of experience in healthcare, EHR use, clinical documentation, or health information support required. **Knowledge/Skills:** + Basic understanding of HIPAA, 42 CFR Part 2, and healthcare privacy standards. + Familiarity with behavioral health EHR systems (e.g., Credible, Netsmart, Epic Behavioral Health, or similar) preferred. + Strong communication, customer service, and troubleshooting skills with the ability to support users with varying technical proficiency. + Ability to learn new systems quickly and follow established procedures accurately. **Licenses/Certifications:** + MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required. **Benefits** **Competitive benefits package for full-time employees working 30+ hours a week:** + Health Insurance (up to 79% employer paid) + Dental insurance + Vision insurance + 401(k) with profit sharing and employer match + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) + 10 paid holidays + 80 hours sick time + 2 wellness days + Staff development and training + Public Service Loan Forgiveness (PSLF) eligibility for federal student loans + Employer paid CEU's through Relias + PerkSpot- employee discount program + Employee assistance program + Advancement opportunities **About the Organization** Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores. **COVID-19 Vaccination Not Required* Primary Contact 315333 Human Resources , 563-557-8211 Phone Phone Phone 563-207-5051 Fax humanresources@hillcrest-fs.org Email True False True **Job Details** Categories Customer Service Human and Social Services Information Technology/Telecommunications Management/Executive Retail Sales Sales/Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1066 Job REQ # 554152202 \# Positions 1 Start Date 20251126 End Date 20260227 Featured Job TH Ad TH Comments **Similar Jobs** Manufacturing Technicians - 1st and 2nd shift Sedona Staffing Services Machine Operator III Sedona Staffing Services CNC Machinist Sedona Staffing Services Tool and Die Maker Sedona Staffing Services Welder / Welding Production Associate Sedona Staffing Services Final Assembly Sedona Staffing Services Purchasing Agent Sedona Staffing Services Screen Printer Sedona Staffing Services Retail Cashier and Sales Sedona Staffing Services Injection Mold Operator Sedona Staffing Services **Share this Job** Hillcrest Family Services **About the Company** Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa. Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_