We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Fully remote position. Work from home anywhere in the U.S.A.

Shift: Tuesday, Wednesday, Friday, and Saturday 5:00pm-3:30am EST

Responsible for provision of telephone-based assessment, triage, consultation, counseling, and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing, and solution focused/short-term problem resolution. Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. Understands various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need.  Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change. Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. Collaborates with professional teams to support a positive clinical outcome and continuity of care for all members. Requires use of multitasking skills to type/document while also using other tools to assist with call handling while speaking with members. Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.   Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements. ​

Required Qualifications: 

1+ years of crisis intervention skills  Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC (Licensed Professional Counselor), LP, LMFT (Licensed Marriage and Family Therapists), LCSW (Licensed Clinical Social Workers), LCPC, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist. 

Preferred Qualifications: 

1+ years of EAP, Behavioral Health, or Social Services experience Experience working with diverse populations Familiarity with brief therapy models and Motivational Interviewing  Call Center work experience preferred Ability to establish and maintain rapport quickly to develop an elevated level of customer trust Experience in facilitating patient/client positive behavior change Strong computer and literacy skills  24x7x365 call center coverage needed, holiday coverage may be required Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred 

Education: 

Master's degree in behavioral health counseling profession 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.