US Salary Range: $49,000 - $60,000

About Us

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

About the Role

Job Summary:

This position is responsible for supporting the successful onboarding of new clients and ensuring early product adoption across the NGP VAN suite. This entry-level role focuses on providing technical setup, training support, and user enablement resources that drive customer satisfaction and help establish long-term platform value.

Essential Position Functions and Responsibilities:

Provision and de-provision customer accounts and features for NGP VAN products (including NGP, VAN, Mobilize and ActionKit) 

Providing onboard assistance to new customers, ensuring they understand how to effectively use products and services across the entire NGP VAN product line (including NGP, VAN, Mobilize and ActionKit) 

Work with leadership to create and launch and adoption metrics for NGP VAN products, including defining touchpoints to track adoption and the communication and outreach necessary to better support customers to adopt the products they purchase.  

Own end-to-end delivery of Product Adoption activities including delivering client webinars and customer trainings  

Create adoption focused case studies, references, and showcase customer champions 

Develop and maintain client resources such as training guides 

Work closely with NGP VAN Training, Enablement, and Documentation teams to align program execution and create a seamless experience for NGP VAN customers 

Track client performance outcomes and product functionality use related to onboarding and adoption services. 

Support and engage in other short and long-term projects and administrative tasks which support NGP VAN’s ability to provide efficient and exceptional customer service on a daily basis 

Continuously identify opportunities to for improve NGP VAN onboarding and adoption programs based on customer input and business needs 

Collaborate with NGP VAN’s passionate and sales and marketing teams to support and reach company revenue goals 

Knowledge, Skills & Abilities:

Strong communication and interpersonal skills.

Familiarity with CRM or digital engagement tools.

Ability to manage multiple onboarding tasks and follow timelines.

Commitment to client success and a positive user experience.

Qualifications (Required and Preferred):

Required:

1+ years of experience in onboarding, customer service, or technical training.

Experience using NGP VAN or other campaign/nonprofit platforms.

Preferred:

Background in progressive politics or digital organizing.

Knowledge of Salesforce, Mobilize, or ActionKit.

This position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

____________________________________________________________________________________

Our Culture

At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

____________________________________________________________________________________

Equal Opportunity & Accommodations

At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.