Job Title: E-commerce Customer Care Advisor with French Job Description **We are growing!** Concentrix works with one of the world's largest Beauty & Wellness brands. In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as well as maintain up-to-date knowledge on all the processes to support our consumers. **So, what’s the role all about?** + Handling customer contacts via e-mail , phone and chat: + Supports and guides customers to ensure outstanding customer support and satisfaction; + Continuously improves customer satisfaction by handling complaints in a professional manner, + Taking ownership and being accountable for a satisfactory outcome for the customer. + Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers **You are good fit for the role if you:** + Have fluent level of French language; + Have good level of English language; + Have excellent knowledge and use of MS Office applications; + Have excellent customer care skills; + Have excellent organizational and problem solving skills. **What can you expect from us** **:** + Fulltime role with standard working hours Monday – Friday + Competitive salary + Hybrid model of work + Comprehensive initial training and onboarding (fully paid by us) + Continuous training and upskilling programs through Concentrix University + Professional Development and Career Navigation programs to map out the steps in your desired development + Health and Wellbeing initiatives + Relocation support if needed (accommodation and travel expenses) + Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more! **That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!** Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a _You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community._ _Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment._ **_Concentrix_** **_Bulgaria is an equal-opportunity employer_** **_Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws._** Location: BGR Sofia - Advance Business Center Language Requirements: German Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**