Job Description

As part of our ongoing growth, we are looking for a detail-oriented and proactive E-Commerce Coordinator to join our team in Korea. In this role, you will play a key part in ensuring the accuracy and quality of our online platforms, including ARKET.com and other external e-commerce channels. You will help enhance product content, improve the online shopping experience, and ensure seamless collaboration between teams.

The E-Commerce Coordinator reports to the Omni Sales Manager in Korea.

What you will do:

 Product Enrichment & Content Translation:

Oversee daily product enrichment processes to ensure accurate and timely product information is displayed on our digital platforms.Monitor stock levels and sales performance to ensure product availability and visibility, ensuring no disruptions or delays.Troubleshoot and resolve any issues related to product uploads and enrichments, collaborating with the relevant teams to resolve challenges.Translate product information and digital content, ensuring it aligns with the brand tone and supports a seamless enrichment process.Maintain consistent brand voice and quality across all copy on ARKET.com and other digital platforms.

 ARKET.com Quality & User Experience:

Focus on enhancing the online customer experience with a user-centered mindset, identifying opportunities for improvement on ARKET.com.Participate in reviews and development discussions by gathering and organizing data on user behavior and site performance.Create and share internal reports or documents to track progress and maintain alignment across teams.

Cross-functional Collaboration & Platform Support:

Support administrative tasks related to external partner platforms, ensuring smooth collaboration between internal and external teams.Address customer inquiries and provide accurate, brand-aligned responses to any clarifications or guidance needed.Collaborate closely with the online visual and merchandising teams, ensuring cross-functional support where needed.

Qualifications

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed

Strong organizational skills with a sharp eye for accuracy, layout, and visual consistency across platforms.Experience in e-commerce or working with online platforms is a plus.Fluent in Korean with proficiency in English to collaborate with Regional Team.A degree in digital, business, or communication- related field is an advantage.Strong team player with clear and open communication skills.Understanding of online shopping behaviors and how users navigate digital platforms.Interest in e-commerce, user experience (UX), and how digital platforms work and can be improved.Eager to learn, with a fresh thinking approach to challenges and a proactive problem-solving mindset.

Additional Information

This is a full-time position based in our Seoul office.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this colleagues also receive

H&M Group staff discountFlexible work arrangementsCelebration of Long Service AwardHIP - H&M Incentive Program for Long service employeeChildcare / Family Care LeaveHealth checkupWellness benefit Paid leave / Sick leaveVolunteer benefit

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

Company Description

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

In this role you will have some flexibility to work remotely however due to the high level of cross department collaborations much of your time will be spent in our amazing office in Korea.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely (Please upload an English CV). Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in Korea before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!