Make your mark for patients

患者さんのためにあなたの力を発揮してください

JOB SUMMARY 

The DT Lead CRM & Commercial Solutions Japan serves as the local owner of the Global Standard CRM Platform, ensuring its successful adoption, optimization, and value realization within the Japan organization. The role is accountable for defining and executing the Japan strategy, roadmap, and operational model for CRM and connected commercial technologies—such as Veeva CRM, CLM, Veeva Engage, OCCP, Case Follow System, and third‑party media integrations—while ensuring that global design principles, governance, and standardization are consistently applied.

This role acts as the bridge between global platform strategy and local business needs. By deeply understanding local commercial, medical, and regulatory requirements, the DT Lead ensures that the Global Standard Platform delivers maximum business impact in Japan through fit‑for‑purpose configuration, localized adoption support, and continuous value optimization.

The DT Lead will play a critical leadership role in Japan’s transition to the next‑generation CRM platform over the coming years—a large‑scale and complex transformation requiring strong program leadership, change management, global‑local alignment, and technology orchestration.

Leveraging expertise in business processes, data, and platform architecture, the role designs scalable and future‑ready solutions that accelerate productivity, compliance, and customer engagement. Working closely with Business functions and Digital Technology teams, the DT Lead enables data‑driven decision‑making and contributes to UCB Japan’s ambition to modernize customer experience and omnichannel engagement.

 

MAJOR ACCOUNTABILITIES 

Act as Japan’s local owner of the Global Standard CRM Platform and Japan local commercial solutions, ensuring its successful deployment, localization, and business value realization while maintaining alignment with global governance, architecture, and design standards.Lead the nationwide transition to the new CRM solution, managing a multi‑year, complex transformation involving global programs, business stakeholders, change management, data migration, and technology integration.Partner closely with business units and cross‑functional teams to deploy CRM and commercial solutions that support Japan‑specific needs while adhering to global templates and standardized processes.Collaborate intensively with Global DT/IT teams (Architecture, Centers of Excellence, Operations, Support) to co‑design capabilities, resolve platform gaps, ensure consistent implementation, and secure effective transition into global support models.Manage third‑party vendors and implementation partners, coordinating development, configuration, and rollout activities, and ensuring deliverables are of high quality and aligned with platform strategy.Provide strategic direction and prioritize solution enhancements, ensuring a balanced approach between global product roadmap, local regulatory requirements, and Japan business priorities.Lead end‑to‑end project and program management, ensuring delivery on time, within scope and budget, and in accordance with quality and compliance expectations.Translate business requirements into platform‑aligned architecture specifications, defining processes, integrations, and data flows that meet Japan needs while maintaining global consistency.Create and maintain architecture artifacts that clarify end‑to‑end solution design, including integration maps, domain models, and reference architectures.Ensure adherence to enterprise architecture and governance standards, embedding controls in PMO processes, SDLC, change management, and procurement to sustain long‑term platform integrity.

 

Experience & Skills

Bachelor's Degree or above5+ years of experience in CRM, commercial and project management.Experience in latest CRM, commercial related tools and technologies: Veeva CRM, SFMC, SFHC, GA4, M3, PowerBI, etc.3+ years of experience in Pharmaceutical industry

 

COMPETENCIES 

Strong passion for CRM, platform innovation, and business transformation, with a clear understanding of how global platform capabilities can improve decision‑making and patient/HCP outcomes in Japan.Continuously monitors global and local trends in CRM, commercial technologies, omnichannel engagement, and AI, applying insights to optimize adoption and maximize local value.Strong strategic and analytical skills to translate Japan business needs into structured objectives, clear requirements, and globally aligned solutions – Global and Japan specific solutions.Demonstrates adaptability, creativity, and resilience in leading large‑scale transformation, particularly in multi‑year global‑local CRM migration initiatives.Thinks holistically and long‑term, identifying high‑impact opportunities and enhancements that elevate customer engagement and system performance in Japan.Excellent collaboration and influence skills, working effectively across DT/IT, business teams, global stakeholders, and external partners.Fluent in Japanese and English

患者さんのために価値を創造し、ご自身の力を発揮する準備ができているとお感じでしたら、ぜひ私たちにご連絡ください。

 

会社概要

UCBは、神経および免疫領域に注力するグローバルなバイオ医薬品企業です。世界中で約8,500人の社員が、患者さんからインスピレーションを受け、科学の力で前進しています。

 

UCBで働く魅力

UCBでは、単に業務をこなすのではなく、価値を創造することを大切にしています。私たちは挑戦を恐れず、協力し合い、革新を追求しながら、患者さんのために成果を出すことを目指しています。
誰もが尊重され、受け入れられ、最善を尽くせる平等な機会がある、思いやりと支援に満ちた文化が根付いています。
私たちは常に「その先」を目指し、患者さん、社員、そして地球に対して人間らしさを大切にした価値を提供しています。
UCBで働くことで、自分自身の成長を実感し、自由にキャリアを築き、可能性を最大限に引き出すことができます。

UCBでは機会均等を重視しています。すべての採用決定は、法律で保護されているいかなる属性にも関係なく行われます。

 

選考プロセスにおいて、ご自身の強みや能力を十分に発揮できるよう配慮が必要な場合は、以下のメールアドレスまでご連絡ください：

EMEA-Reasonable_Accommodation@ucb.com

※なお、この問い合わせ先では選考における特別な配慮に関するご相談以外はお受けできませんので、ご注意ください。