Donations Processor and Van Driver Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Guest Services Job Type Full-time Description FLSA Status:Non-exempt Hourly Range: Low $19.77 per hour High $21.74 per hour Schedule:Sunday–Thursday, 6:30 AM – 2:30 PM Job Summary:This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations. This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health. Essential Duties/Responsibilities: + Receives, sorts, prepares and distributes SFH clothing donations. + Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs. + Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs. + Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items. + Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet. + Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed), + Fulfills van driver duties in conjunction with Clothing team which include: + Timely pick up of donations as well as loading/unloading products into and out of the van. + Monitoring the vehicle condition and notify supervisor of concerns. + Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle. + Works collaboratively with SFH Volunteers. + Performs other duties as assigned. + Adheres to agency code of conduct. Requirements Required Skills & Abilities: + Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off + Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment. + Proficiency in English; Spanish or Haitian Creole a plus. + Excellent interpersonal and customer service skills. + Excellent organizational skills with attention to detail. + Ability to function well in a fast-pace and stressful environment. + Strong analytical and problem-solving skills. Education & Experiences : + High School Diploma or Equivalency required. + Further education in human services related field a plus. + Experience providing customer service to vulnerable populations. + Experience with HMIS (Clarity) database a plus. + Experience with de-escalation techniques or crisis intervention a plus. + Active Driver's license in good standing required. + Retail experience, a plus. + Experience with Microsoft Office applications (Excel, Word, Outlook) a plus. + Lived experience with homelessness or recovery a plus. SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.