Document & Referral Specialist - Primary Care / Pediatrics office Malone, NY (http://maps.google.com/maps?q=Malone+NY+USA+12953) Job Type Full-time Description Location: Community Health Center of the North Country - Malone, NY ~ (note: this is a fully onsite position) Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays Pay Rate: $18.39 per hour REPORTS TO:Practice Manager / Clinical Development Manager Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community. Why You’ll Love Working Here + Work-life balance:Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays + Supportive team culture:Be part of a collaborative environment where everyone’s contributions are valued + Mission-focused impact:Help ensure continuity of care for patients by managing key documentation and referrals What You’ll Do As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll: + Manage incoming and outgoing referrals, including tracking scheduling and follow-up + Process imaging and procedure orders + Complete prior authorizations for tests, procedures, and DME + Communicate with patients about referral appointments and missed follow-ups + Understand insurance coverage and requirements for authorizations + Track and retrieve medical records, diagnostic reports, and hospital notes + Monitor and respond to incoming faxes, messages, and prescription lines + Reconcile interface issues in the EMR + Prepare professional correspondence to patients and providers + Serve as backup receptionist when needed, greeting patients with warmth and professionalism + Provide general administrative support to providers and nurses Requirements What We’re Looking For + High school diploma or GED preferred + 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required + Working knowledge of medical terminology preferred + Strong customer service, phone etiquette, and organizational skills + Comfort with computers, EMRs, and multitasking in a fast-paced environment + Commitment to patient confidentiality and team collaboration + Experience in a community health or FQHC setting is a plus Why Choose Us? + Daytime Hours Only– No weekends, nights, or holidays + Generous PTO– Vacation, sick, personal time, and paid holidays + Robust Benefits– Medical, dental, vision, FSA, 401(k), disability & life insurance If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today! Salary Description $18.39 per hour