Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for
Toyota’s Cincinnati Region is looking for a passionate and highly motivated District Service & Parts Manager.
The primary responsibility of this role is to be the primary point of contact for all dealer and district service and parts-related activities.
Reporting to the Regional Customer Service Field Manager, the person in this role will support the Cincinnati Regional Office’s objective to increase parts and accessories purchases and improve customer satisfaction/retention.
What you’ll be doing:
Communicate and administer Toyota service and parts policies, procedures and philosophies with Toyota dealers to ensure and maximize customer satisfaction/retention
Maximize the sale of genuine Toyota parts through dealers while maintaining dealer purchase loyalty and smooth parts supply to Toyota owners
Assist District Sales Manager with SmartPath implementation activities for dealerships in district (SmartPath dealership awareness / communication / education / launch / sustainment).
Counsel with dealership management regarding the profitability, customer satisfaction and proper operation of service and parts departments within the assigned district
Monitor dealer warranty expense to ensure compliance with Toyota Policies and Procedures
Provide leadership by demonstrating good personal organization and time utilization by applying the managerial skills of planning, controlling, and reviewing
Motivate personnel at all levels within the scope of the specific duties of this position
Personal interaction with customers to counsel on technical and/or warranty concerns
What you bring
Bachelor's degree or higher in business or automotive-related subject
Varied automotive experience (within the corporate sales division or regional office)
Strong communication, organizational, and interpersonal skills
Ability to travel overnight 75% of the time.
Technical training certification structure and requirements
Management & professional training certification structure and requirements
Service & parts recognition award program elements
Experience with Microsoft Office products
This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position.
Added bonus if you have
Used vehicle automotive experience
Completion of the Management Trainee program (if internal)
Working knowledge of:
Toyota service & parts policies and procedures
Dealer service & parts operating systems and processes
Toyota dealer operating standards
Warranty policies and procedures
Toyota customer survey system
Toyota Customer Services programs and operational elements
Toyota dealer financial statement
Dealer parts inventory practices
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family.
Flextime and virtual work options (if applicable).
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools, and more.
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.