Key Responsibilities

End-to-End Distribution Process Ownership

Own and govern distribution operations processes, including:Inbound receiving, unloading, and put-awayStorage, slotting, and replenishmentOrder picking, packing, and stagingCross-docking and flow-through operationsOutbound shipping and dock operationsDC-level returns and reverse logisticsDefine distribution process standards, SOPs, policies, and KPIs.Act as final decision-maker for distribution process design, changes, and prioritization.

Process Design & Network Standardization

Design, document, and maintain end-to-end DC process flows and work instructions.Drive standardization across regional and global distribution centers while enabling local execution requirements.Ensure compliance with safety, quality, labor, and internal control standards.Support distribution network design and capacity planning initiatives.

Performance Management & Continuous Improvement

Monitor distribution performance using KPIs such as:Order cycle time & OTIFDC productivity (units/lines per labor hour)Dock-to-stock & dock-to-ship timeInventory accuracy & order qualityThroughput, space utilization, and labor costIdentify bottlenecks, constraints, and service risks through data analysis and on-site observation.Lead continuous improvement initiatives using Lean, Six Sigma, 5S, and Kaizen.Drive improvements in throughput, labor efficiency, and service reliability.

Systems, Automation & Digital Enablement

Serve as business owner for distribution systems, primarily WMS and related execution tools.Partner with IT and engineering to define business requirements for system enhancements and integrations.Support automation and material handling initiatives (e.g., conveyors, sorters, AS/RS, AMRs).Ensure operational readiness and process stability during system implementations and go-lives.

Stakeholder & Change Management

Collaborate closely with DC leadership, operations managers, engineering, IT, HR, safety, and transportation teams.Act as escalation point for distribution process issues and execution gaps.Lead change management, training, and adoption for new processes, systems, and operating models.Enable best-practice sharing and continuous capability building across the DC network.

Required Qualifications

Education

Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, or Operations Management.Lean / Six Sigma certification preferred.

Experience

8–12 years of experience in distribution center or logistics operations.Proven experience leading end-to-end DC processes in high-volume, multi-shift environments.Experience across multiple DCs or regions preferred.

Skills & Competencies

Strong end-to-end understanding of distribution operations.Expertise in DC productivity, labor management, and capacity planning.Hands-on experience with WMS (SAP EWM, Manhattan, Blue Yonder, or similar).Strong analytical and problem-solving skills.Ability to influence and lead cross-functional teams without direct authority.Comfortable balancing strategic design with hands-on operational engagement.

Key Performance Indicators (KPIs)

Order Cycle Time & OTIFDC Productivity (Units/Lines per Hour)Dock-to-Stock & Dock-to-ShipInventory Accuracy & Order QualityLabor Cost per UnitSafety Incidents & Process Compliance

Behavioral Competencies

Ownership and accountabilityCustomer and service orientationContinuous improvement mindsetSafety-first leadershipData-driven decision making