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Job Description:

The Customer Care Specialist performs client servicing for UPS Supply Chain Solutions' healthcare order entry and customer service operations. He/She handles a high volume of customer calls and orders. This position analyzes and responds to customer requests, resolves customer issues, generates reports, and identifies potential business opportunities. He/She supports revenue growth by promoting new service offerings with customers. This position develops and coordinates the customer service training program and writes standard operating procedures (SOPs) and work instructions. He/She assists with new client implementations, maintains ongoing customer relationships, and helps retain business. This position supports contract management, process improvements, systems enhancements, and high levels of quality and customer service.

Employee Type:
 

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