Responsibilities + Respond to client requests via email, platform, and phone, targeting successful resolution of client-assigned work within stated Service Level Agreements (SLAs). + Ensure timely and sensitive delivery of impound-related information to direct clients and the vendor network. + Process ACH payment submittals to ensure next business day repossession. + Communicate with third-party impound and tow facilities to confirm and negotiate fee and document requirements for pickup. + Follow stated SLA requirements regarding updating the client on progress made in impound resolution. + Call impound lots across the US to navigate conversations and secure vehicle releases, overcoming any objections presented. Essential Skills + 1+ year of dispatching experience within the last 3 years. + Recent experience in an outreach role, with responsibilities including reaching out to 30-50 impound lots daily. + Proficiency in Microsoft Office. Additional Skills & Qualifications + Skills in dispatch, transportation, and customer service. Work Environment The position requires onsite work from 8 AM to 5 PM during the contract duration. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Jun 13, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.