Description

Responsible for managing a team of field service personnel, overseeing the installation, troubleshooting, and maintenance of products or equipment to ensure proper function and customer satisfaction by providing technical support, answering customer queries, and recommending appropriate upgrades, while also training new field service representatives and implementing efficient service delivery methods.

•\tSupervision and Training: Manage a team of field service representatives, providing them with training on product features, troubleshooting techniques, and customer service best practices.

•\tTechnical Support: Answer complex customer inquiries regarding product features, issues, and recommend suitable upgrades.

•\tQuality Assurance: Ensure proper installation, maintenance, and troubleshooting of products/equipment to minimize downtime and maximize customer satisfaction.

•\tProcess Improvement: Implement guidelines, policies, and procedures to streamline field service operations and enhance efficiency.

•\tCustomer Complaint Handling: Effectively handle customer complaints, resolve issues, and maintain positive customer relationships.

•\tTechnical Expertise: Possess a thorough knowledge of the products and services offered by the company to provide accurate technical advice.

Skills

Customer service, Dispatch, Data entry, Microsoft office, Administrative support, Invoicing, Logistics, Purchase order, Sap, Inbound call, Customer service oriented, Dispatch customer service, Electrical, Troubleshooting, Repair, mechanical

Top Skills Details

Customer service,Dispatch,Data entry,Microsoft office,Administrative support,Invoicing,Logistics,Purchase order,Sap,Inbound call,Customer service oriented,Dispatch customer service

Additional Skills & Qualifications

•\tDegree or a high level of experience in a related field (e.g., engineering, technical support, customer service)

•\t3+ years of experience in field service or a related role

•\tStrong technical knowledge and understanding of the products/services offered

•\tExcellent communication and interpersonal skills

•\tLeadership and supervisory experience

•\tReports to a higher-level manager within the customer service department.

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of WILSONVILLE, OR.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in WILSONVILLE,OR.

Application Deadline

This position is anticipated to close on Mar 2, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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