This role serves as the primary interface with field technicians, managing and maintaining an accurate scheduling system for real-time call status monitoring. The position requires reviewing open jobs to determine reasons for incomplete tasks and ensuring payroll is verified and ready for postings.
ResponsibilitiesMonitor work orders from customer service representatives regarding service requests and dispatch technicians accordingly.Monitor branch emails.Ensure service calls are dispatched to the correct technician in a timely manner.Provide customers with updates and estimated time of technician arrival.Update portals with service call information and assign technicians.Create work orders in the IFS system for sales-approved quotes and dispatch to field technicians.Monitor and follow up on outstanding service calls and quote appointments using provided reports to review open appointments and ensure all costs have been applied.Review and adjust payroll entries as needed, ensuring all payroll is reviewed and completed by 9 AM daily.Essential SkillsExperience in dispatching.Proficiency in data entry.Strong customer service skills.Competency in Microsoft Office, particularly Windows, Excel, and Word.Experience in logistics and administrative support.Ability to multi-task, handling both email and call inquiries.Additional Skills & Qualifications1-2 years of experience working in a call center or data entry environment.Organizational skills.Ability to work in a fast-paced environment.Work EnvironmentThe position follows a Monday through Friday schedule, starting between 7:00 AM and 8:00 AM and ending between 4:00 PM and 5:00 PM, with a one-hour lunch break. The team operates in an open office environment, consisting of over 10 members, with a hybrid option to work from home 1-2 days once directed. The dress code is business professional as executives' offices are nearby.
Pay and BenefitsThe pay range for this position is $25.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Sacramento,CA.
Application Deadline
This position is anticipated to close on Jun 4, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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