We’re looking for motivated, engaged people to help make everyone’s journeys better.

The position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock.

Annual Hiring Range/Hourly Rate:

$56,000 - $62,000/Per Year

Benefits:

Paid time off401k, with company matchCompany sponsored life insuranceMedical, dental, vision plansVoluntary short-term/long-term disability insuranceVoluntary life, accident, and hospital plansEmployee Assistance ProgramCommuter benefitsEmployee DiscountsFree hot healthy meals for unit operations roles

Application Closure Statement

To be considered for this position, please submit your application by 1/30/2026

The Subject Matter Experts at the XOPS will:

Be the recognized XOPS Expert at the unit levelBe responsible to maintain and increase their knowledge of the XOPS platform Train local users on XOPS standardsHold the XOPS users and drivers responsible for not complying with XOPS standards such as badging into vehicles, not adjusting flights, tampering with equipment, etc.Conduct user’s feedback of XOPS to improve or enhance features Communicate XOPS related notices to the local teamImmediately report XOPS software failures to the PMO TeamConfigure Android mobile devices to Android for WorkManage the inventory of XOPS Mobile Devices with the MDM to minimize loss and damageTroubleshoot broken mobile devices and open JIRA tickets as neededWork with the PMO Team to send devices to repair and/or order new replacementsDownload the FMS and OMS for local usersCoordinate with their Unit Leadership as neededAttend meetings and be prepared to brief management on any unit XOPS failures including a plan to address themRegister for and maintain a JIRA account for reporting issues to the PMO TeamEnsure the latest version of the XOPS Mobile App is installed when a new version is releasedMaintain awareness of XOPS Fleet Vehicle conditions and report any that are not functioning properly by opening a JIRA ticketWork with the unit maintenance team to troubleshoot vehicle issuesReview US XOPS Workspace dashboards to drive their business in identifying root causesUse OMS/FMS/PowerBI to help investigate incidentsUse PowerBI to reward employee top performers

Qualifications

Education:

High School Diploma or GED required.

Associates degree preferred.  

Work Experience:

2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred

Technical Skills: (Certification, Licenses and Registration)

Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.

Current or previous labor relations experience is a plus, but not required.

Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.

Ability to train others required.

Must have the ability to give negative and positive feedback to employees on a daily basis.

Excellent time management skills required.  Ability to handle multiple tasks without losing focus on priorities.

Strong organizational, analytical, communication and leadership skills required.

Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.

Basic computer skills with working knowledge of Microsoft Office products required.  

Ability to obtain ServSafe Certification required.  

ServSafe Certified preferred

Language / Communication Skills:

Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved

Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions

Geographic Responsibility: USA

Type of Employment: Full-Time

Travel %: No

Exemption Classification: Exempt

Internal Relationships: TBD

External Relationships: TBD

Work Environment / Requirements of the Job: Normal work environment

Budget / Revenue Responsibility: USD

Organization Structure

Direct Line Manager (Title): Manager, Ops, Transport

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: Up to 80, average of 16 (union employees, Asst, Ops, Meal Bank)

Number of Dotted Line Reports: N/A

Estimated Total Size of Team: Up to 80

Gate Group Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity

We communicate and keep each other informed

We put our heads together to problem solve and deliver excellence as a team

We have passion for our work and we pay attention to the little details

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

01/31/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!