Job Title: Dispatch ClerkJob Description

We are seeking a Dispatch Clerk to oversee towing operations and ensure timely performance goals are met. The role involves managing tow truck resources, assigning work to optimize productivity, and planning future resource needs. The ideal candidate will coordinate with towers to schedule necessary truck resources and identify when demand exceeds capacity, referring to part-time networks for additional resources as needed.

ResponsibilitiesDirect activities related to towing operations and on-time performance goals.Manage tow truck resources and assign work to optimize productivity.Plan future day resource needs and coordinate with towers to schedule required truck resources.Identify when demand exceeds capacity and refer to part-time networks for additional resources as needed.Monitor transportation costs and identify opportunities for cost savings.Recruit new towers to build towing networks.Provide necessary documentation to drivers for each pickup/delivery.Monitor work-in-progress and make adjustments as needed to ensure timely performance.Escalate any transportation issues to management.Form relationships with the transportation team.Review and analyze reports on transportation activity, including time performance metrics.Essential Skills1+ year of dispatch experience (911, taxi, tow truck, etc.).Strong communication skills and command of English, both written and spoken.Customer service experience (retail, hospitality, call center).Proficiency in MS Office.Reliable transportation.Additional Skills & QualificationsPrevious experience as a tow truck dispatcher for a large fleet.Prior high volume dispatch experience, dispatching approximately 50 outcalls daily.Experience dealing with insurance companies.Bilingual language skills would be a bonus.Confidence and customer focus.Comfortable working in a fast-paced environment.Critical thinking capabilities and adaptability to changing circumstances.Excellent follow-up skills.Work Environment

The position is based in an office environment with an open concept, housing approximately 12 people. The dress code is business casual. The location is not transit accessible, and you will be working with two other dispatchers to handle approximately 150+ calls daily. Interaction with towing vendors is required in the office. The working hours are Monday to Friday, 8 AM to 5 PM (40-hour week).

Job Type & Location

This is a Contract position based out of Calgary, AB.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Workplace Type

This is a fully onsite position in Calgary,AB.

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\n À propos d'Aston Carter:\n

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents.\n

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Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement.

\n\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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