**Job Title: Dispatch** **Job Description** Support the Service Manager in managing backflow-related services and serve as the primary liaison for customer requests. Responsibilities include scheduling and tracking service requests, securing permits, identifying and procuring parts, and collaborating with service personnel to ensure timely completion of tasks. Oversee maintenance and calibration of backflow testing equipment, manage technician certifications, and assist in training department associates. **Responsibilities** + Serve as the primary contact for written, online, emailed, and telephone customer requests. + Schedule and track service requests, ensuring timely completion. + Secure appropriate permits for backflow services. + Look up, identify, and procure parts from inventory/vendors accurately. + Collaborate with service department personnel and technicians. + Update records with accurate entries in paper and computerized databases. + Handle filing and paper management. + Oversee maintenance and calibration of backflow testing equipment. + Manage certifications for backflow technicians. + Assist in training other department associates. + Initiate and manage backflow projects. + Occasionally deliver and pick up supplies. + Internally dispatch field service technicians. **Essential Skills** + High School Diploma or GED. + 2+ years of experience in dispatch and scheduling. + Customer service experience with the ability to handle challenging interactions. + Proficient computer skills, including MS Office Programs. + Strong time management and job prioritization skills. + Attention to detail. + Ability to work in a fast-paced environment using critical thinking and teamwork. + Clean driving record. **Additional Skills & Qualifications** + Some college education preferred. + Experience with backflow, landscaping, plumbing, or fire system service is a plus. + Moderate to occasional heavy lifting. + Available to work Monday to Friday, 7:00 am to 4:00 pm, with potential for paid overtime. **Why Work Here?** Enjoy comprehensive benefits including 100% paid health insurance premiums for employees, dental and vision insurance, and a SIMPLE IRA plan with employer match. Benefit from paid vacation, seven paid holidays per year, and paid sick leave. Optional supplemental short-term/long-term disability and life insurance are also available. **Work Environment** Work in a well-established company, Arizona’s oldest backflow prevention service company, with over 35 years of growth and success. Hours are Monday to Friday, 7:00 am to 4:00 pm, with the possibility of paid overtime as needed. **Job Type & Location** This is a Contract to Hire position based out of Phoenix, AZ. **Pay and Benefits** The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully onsite position in Phoenix,AZ. **Application Deadline** This position is anticipated to close on Jan 9, 2026. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.