Hard Rock Hotel & Casino Tejon is located less than 15 miles south of Bakersfield, on Tejon Indian tribal land in Mettler, situated at the southernmost tip of California’s Southern San Joaquin Valley and nestled near the base of the historic Grapevine mountain pass that connects Southern California to the Central Valley. This region of the San Joaquin Valley is home to one of the most productive agricultural counties in the country and is the center point of the state with access to the Central Coast and both Northern and Southern California within a couple hours’ drive. This project is the first of its kind in Kern County and will be constructed in two phases. The first phase will consist of an approximately 150,000 square foot casino featuring 3,000 slot machines, 48 table games, and multiple food and beverage venue including the renowned Hard Rock Café. Phase II will include a 400 room hotel, 2,800 seat Hard Rock Live event center, that will draw attractions like concerts, performances, and sporting events to name a few. In addition some of music’s most iconic memorabilia will be on display.
Director - Table Games:
Under the direction of the property Vice President – Gaming Operations, the incumbent will provide leadership and direction for Table Games operations, responsible for the overall operation and management. This professional will review and recommend policy changes to the property Vice President – Gaming Operations in accordance with Hard Rock’s Compliance and Regulations. Reviews the internal security of all Table Games operations and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as integrity of the casino operation.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to, the following:
Responsible for directing the overall operations and staff of the Table Games department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures guest service standards are followed by all Team Members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Forecasts funding needs and develop budget to reach short, intermediate, and long-range goals.Offers the highest possible level of guest service resulting in a maximum level of guest enjoyment and return play.Attains maximum gaming product revenue by means of identifying proper product mixture, positioning, and pricing levels, and further, by the evaluation and initiation of new gaming product.Stay abreast of new technology, equipment, and accessories under development, and evaluate their potential benefits for implementation.Regularly shop local competitors and stay updated on their floor layouts and product offerings to ensure we remain competitive and retain an advantage.Collaborate with marketing to develop cost-effective promotions that generate additional gaming revenue.Work with corporate and property management to establish gaming mix that aligns with the location and marketing strategy.Maximize Table Games revenue by identifying the proper product mix, positioning, and pricing levels, and initiating new Table Games products.Staffing and scheduling of entire Table Games Department efficiently with respect to special events, seasonality, and business conditions.Maintains a work environment that is safe, professional, friendly, and conducive to a high level of productivity and performance, as well as morale.Works diligently to support Hard Rock’s culture and team philosophy throughout the property.Acts as a role model to all Team Members and always present oneself as a credit to Hard Rock and encourage other Team Members to do the same.Promotes positive public relations, creates, and ensures a fun-filled, entertaining, and exciting environment for all guests. Amicably resolves guest related problems in a fast-paced environment.Ensures the protection of guest’s rewards and credit lines.Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.Complies with all regulatory requirements.Maintains confidentiality of all Hard Rock’s trade secrets and proprietary information including business processes, guest lists, marketing plans and any other confidential information.Exhibits conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures.Demonstrates a personal commitment to ensuring responsible gaming through careful observation and through policies, procedures, regular communications and on-going Team Member training on responsible gaming and compliance.Conducts personal behavior and selects, trains, coaches, counsels, appraises and retains direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.Ensures prompt and discrete notification to upper management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Protects, promotes, and perpetuates the Company’s brand through policies, procedures, actions and communications.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Participates in the success of the Tribal Career Development program and personal mentorship of participants to encourage their development and prepare them for property leadership roles. QualificationsQUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.
MATHEMATICAL SKILLS:
Proficient mathematical skills with strong analytic skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in a related field or an equivalent combination of education and/or experience Minimum of ten (10) years casino experience at management level, or an equivalent combination of education and experience. Must be knowledgeable of all Table Games Compliance/Regulations. Must have extensive knowledge of all Table Games and Table Games Operations.Excellent skills in both written and oral communication.Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Excellent interpersonal, communication, team building and problem-solving skills required. Must have the ability to resolve stressful situations. Must be self-motivated and able to work under pressure, handle situations in a timely manner, and work independently. Must be able to communicate effectively in person, on the telephone, and in writing. Analytical skills and guest service orientation required. Ability to perform multiple tasks in an efficient manner.PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
WORK ENVIRONMENT:
Constant exposure to casino related environmental factors including, but not limited to crowds, secondhand smoke, and excessive noise. Intermittent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment.
EMPLOYMENT PREFERENCE:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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