Hard Rock Hotel & Casino Tejon is located less than 15 miles south of Bakersfield, on Tejon Indian tribal land in Mettler, situated at the southernmost tip of California’s Southern San Joaquin Valley and nestled near the base of the historic Grapevine mountain pass that connects Southern California to the Central Valley. This region of the San Joaquin Valley is home to one of the most productive agricultural counties in the country and is the center point of the state with access to the Central Coast and both Northern and Southern California within a couple hours’ drive. This project is the first of its kind in Kern County and will be constructed in two phases. The first phase will consist of an approximately 150,000 square foot casino featuring 3,000 slot machines, 48 table games, and multiple food and beverage venue including the renowned Hard Rock Café. Phase II will include a 400 room hotel, 2,800 seat Hard Rock Live event center, that will draw attractions like concerts, performances, and sporting events to name a few. In addition some of music’s most iconic memorabilia will be on display.
Director - Slot Operations:
Under the direction of the property Vice President - Gaming Operations, the incumbent will provide leadership and direction for Slot operations, responsible for the overall operation and management. This professional will review and recommend policy changes to the property Vice President - Gaming Operations in accordance with Hard Rock’s Compliance and Regulations. Reviews the internal security of all Slot operations and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as integrity of the casino operation.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to, the following:
Develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectivesEnsure department activities reflect the Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements, including Title 31/CTR/SAR and PCI ComplianceMonitor existing internal controls for efficiency and effectiveness and maintain the integrity of all Slot Department activityDevelop and implement Slot department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Hard Rock policies including business ethics guidelinesAnalyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordinglyAssist in hiring, training and retaining department members. Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etcStay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriateMaintain the utmost integrity and confidentiality of all Hard Rock trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etcPromote the highest caliber of guest service through the development of department service initiativesDevelop professional relationships with guests to encourage continued/increased patronageCreate an environment where the Company’s mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and DedicationStay abreast of new technology, equipment, and accessories under development, and evaluate their potential benefits for implementation.Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcoholPromote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouthEnsure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violationsMaintain a clean, safe, hazard-free work environment within area of responsibilityParticipate in special projects as assignedPerform all other related and compatible duties as assigned QualificationsQUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.
MATHEMATICAL SKILLS:
Proficient mathematical skills with strong analytic skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in a related field or an equivalent combination of education and/or experienceMinimum of ten (10) years casino experience at management level, or an equivalent combination of education and experienceTwo (2) or more years of experience at the Director or above level preferredExperience with Slot Systems and ability to do queries and use performance reports to analyze data for slot product performance and department productivity requiredProficient in Microsoft Office including Excel, Word, PowerPoint and OutlookDemonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and serviceDemonstrated ability to develop a successful team including a qualified successor to his/her roleDemonstrated relationship-building with playersRead, analyze and interpret common technical journals, financial reports and related documentsRespond to inquiries or complaints from guests and team membersCompose and present detailed status reportsWork with mathematical concepts such as probability and statistical inferenceApply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutionsFlexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Work Environment:
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
WORK ENVIRONMENT:
Constant exposure to casino related environmental factors including, but not limited to crowds, secondhand smoke, and excessive noise. Intermittent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment.
EMPLOYMENT PREFERENCE:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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