Support Center - Irving

The Director - Product Integrity is responsible for ensuring the quality of products across brands, product creation, and operational functions. They will do this by developing and implementing processes, and executing a cost-effective, category-specific quality strategy that supports Michaels merchandising objectives while minimizing safety, regulatory and supply chain risks.

Major Activities

Quality Assurance & Product Testing

Leverage processes and technology to reduce waste, cost, and time in order to maximize revenue through optimizing efficiencies, resulting in better experiences for our customersPartner with appropriate Business Leaders to ensure preparedness, understanding, and adoption of new global quality assurance processes and toolsIndirectly lead and influence internal partners and testing labs on the development of appropriate and cost-efficient test protocolCreate and manage test strategies with suppliers and labs.Approve test groupings and corrective action plans in Michaels Product Compliance SystemAnalyze test results and create resolutions to the issuesMonitor compliance reports and manage vendors to assure that all products are tested as requiredTrain Michaels Team Members, agents, and vendors regarding product standards, quality and/or compliance-related subjects

Cross Functional Partnerships

Collaborate with a global team to set quality strategy roadmap, goals, metrics, and objectivesDrive improvements in the capability of the manufacturing process, leading to overall defects and reduce rework across all manufacturing locationsCollaborate with internal and external partners to develop, document and apply appropriate product standards and proactively assures quality, safety and compliancePerform risk assessments on new products/programs and ensure they meet guideline

Product Inspection

Manage product inspection plans; select items for inspectionReview failed and “Pass & Hold” inspection reports; coordinate and communicates disposition

Issue Resolution

Collaborate with internal partners (e.g. Legal and Loss Prevention) to investigate quality, safety, compliance or other product issues; assess associated risks, determines root cause(s) and formulates an appropriate response

Packaging Approval

Review and approve product packaging for appropriate warnings and regulatory compliance

Product Designation

Review new products to determine product designations, testing and compliance requirements, and enter into appropriate systems

Travel

Travel internationally to train, or work with agents, labs, inspection contractors and vendors/factories

Team Leadership

Clearly communicate expectations to ensure the team has the tools needed to deliver successful resultsDrive succession planning and talent development at all levels of the Sourcing organizationPromote strong fiscal and ethical standards throughout the organization

Other duties as assigned
 

Minimum Education  

 Bachelor’s degree or equivalent experience

Minimum Type of Experience the Job Requires  

10+ years industry experience; minimum of 2 years in retail quality managementExperience with consumer product testing, quality assurance and/or regulatory compliance

Other  

International travel is required; Limited domestic travel
 

Preferred Type of Experience the Job Requires 

Private Brand, product development and/or direct import experience is highly desirable

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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