Director of Sales

Application Deadline: 2 February 2026

Department: Sales & Marketing

Employment Type: Fixed Term - Full Time

Location: Ghana - Accra

DescriptionLead, direct and motivate the Sales team. Ensure the yearly sales budget is achieved and surpassed. Responsibility for extending the management standards and quality guidelines in the department set by the DOSM and to assume complete management responsibility for all activities of the department in the absence of the DOSM, in line with the hotel’s mission, vision and objectives. Be guiding, team oriented, democratic and empowering.

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Key Responsibilities\nAssist the Director of Sales & Marketing during preparation of the yearly revenue & expense budget.\nIn consultation with the Director of Sales & Marketing, establish and direct the organization’s financial, administrative activities and operational procedures to ensure the yearly revenue and expense budgets are achieved.\nPrepare and submit relevant administration in a timely and accurate manner such as sales call schedules, sales call reports, monthly reports of the sales team to Director of Sales & Marketing.\nEnsure all Sales personnel have sales targets, personal sales plans and a personal incentive.\nEnsure all Sales personnel are registered in the K Star programme and submit the monthly status to the programme leader.\nFormulate strategies in order to run an effective Sales team.\nFollow up weekly sales reports from all professional sales team members for presentations to the Director of Sales & Marketing.\nMonitor all outstanding balances in all department accounts and follow up with all professional sales team members in a timely fashion.\nWork closely with all professional sales team members in the preparation of personal sales goals on a monthly, quarterly and annual basis and complete a report and analysis at the end of each month.\nReplace the Director of Sales & Marketing during their absence. \nUnderstand, follow and communicate the company sales vision.\nPromote the cross-selling of other Kempinski Hotels with all sales colleagues.\nResponsible for ensuring all enquiries are responded to within 24 hours.\nResponsible for organising team-building activities.\nResponsible for building and maintaining good relations with all Kempinski Sales Offices. \nResponsible for greeting all site inspections at the Hotel.\nResponsible for the conversion ratio of the Group Department.\nBe aware of all market trends and check with Director of Sales & Marketing for urgent action.\nCarry out duties, projects and other assignments as required by the Director of Sales & Marketing.\nBe aware of all fire, health, safety, emergency and security procedures in the hotel.\nAttend international fairs, road shows maintain and build strong relations during these events.\nUse empowerment and give the team the chance to take initiative at all times.\nProvide guidance to team members at all times.\nDevelop organizational commitment: Take care of the team’s morale, motivation, loyalty and motivation.\nBuild trust and teamwork.\nIdentify new trends, recruit and develop new talents together with the Director of Sales & Marketing.\nSet priorities, develop managerial work strategies (e.g.: use of delegation), establish necessary methods to track and monitor to ensure effectiveness.\nSet performance standards, linking budget to performance, reporting results and holding the sales team accountable for results.\nBe a role model for all team members in terms of work & life balance, time management, dedication to guest engagement, dedication to quality work.\nAnalyse performance of the sales team, address strengths and improvement areas in order to improve effectiveness.\nTrain, develop and coach team.\nFollow up on achievements of the team and properly recognise the success of team members.\n\n
DAILY:\n\nSeek out and target new customers and new sales opportunities, initiate action plan to approach and secure new business for the company. \nProvide leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals.\nDevelop and / or maintain and improve business relations with all customers of the company. \n\n
WEEKLY:\n\nAttend weekly Yield Meetings.\nAttend weekly Sales & Marketing Meetings.\nResponsible for reading the weekly sales call reports and giving necessary guidance if / when needed.\nConduct sales calls with the Sales team.\nDuring the Director of Sales & Marketing’s absence attend weekly promotions meeting.\n
MONTHLY:Responsible for ensuring all monthly reports are sent to the relevant people.


Skills, Knowledge & Expertise\nBachelor’s degree in business administration specialised in Sales or a related field.\n8-10 years of sales experience, with at least 5 years in a leadership or director role.\nDemonstrable track record of exceeding sales targets and driving business growth.\nMinimum of three (3) years international experience in a managerial position in a 4/5-star hotel in Sales & Marketing.\nKnowledge of food production and service procedures\nExperience in managing sales operations, sales forecasting, and performance tracking.\nData-driven mindset with experience in sales analytics tools and CRM software\nExperience with Micros Fidelio Opera and Sales & Catering\nStrong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) \nOrganisational skills, Problem solving & decision-making skills\nNegotiation and Selling skills \nAdaptability and flexibility\nDeveloping and Influencing others \nTarget and results oriented \n\n
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

\n\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nPatient & friendly\nTactful and diplomatic\n