Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Director of Rooms

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Director of Rooms is a senior leader responsible for the strategic oversight and operational excellence of Front Office, Reservations, and Housekeeping at Dellshire Resort. This role plays a critical part in shaping the guest experience while driving room revenue performance, labor optimization, and cost controls.

With a strong background in revenue management and hotel operations, the Director of Rooms partners closely with Sales, Revenue Management, Finance, and Engineering to ensure seamless execution, pre-opening readiness, and ongoing performance aligned with brand standards and ownership expectations.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily
 

What You’ll Do

Leadership & Operations

Provide executive leadership for Front Office, Reservations, and Housekeeping teams, fostering a culture of accountability, service excellence, and engagementLead departmental pre-opening efforts including SOP development, staffing plans, training programs, and systems implementationEnsure consistent delivery of elevated guest service standards across all Rooms functionsEstablish clear performance expectations, coaching plans, and development pathways for department leaders

Revenue & Financial Performance

Leverage revenue management expertise to maximize occupancy, ADR, and RevPAR through collaboration with Revenue Management and Sales teamsAnalyze booking trends, forecasting data, and demand patterns to optimize staffing, inventory, and pricing strategiesPartner with Finance to develop and manage departmental budgets, labor forecasts, and expense controlsMonitor operational KPIs including labor productivity, housekeeping efficiency, guest satisfaction scores, and cost per occupied room

Guest Experience & Quality Assurance

Oversee guest arrival, departure, and stay experience, ensuring seamless coordination between Front Office and HousekeepingAddress and resolve escalated guest concerns with professionalism and urgencyEnsure brand, safety, and cleanliness standards are consistently met or exceededChampion guest feedback initiatives and continuous improvement efforts

Systems, Compliance & Collaboration

Oversee Rooms-related systems including PMS, housekeeping management tools, and reservation platformsEnsure compliance with company policies, brand standards, and applicable federal, state, and local regulationsCollaborate cross-functionally with Engineering, Security, HR, and Food & Beverage to support overall resort operations

What are we looking for?

Who You Are

Bachelor’s degree in hospitality management, Business, or related field preferredMinimum 5–7 years of progressive hotel leadership experience, with direct oversight of Rooms operationsStrong revenue management background with demonstrated success driving room revenue and operational efficiencyPre-opening or large-scale resort experience strongly preferredProven ability to lead large, diverse teams in a fast-paced environmentAdvanced knowledge of hotel PMS systems, forecasting tools, and labor management platformsExceptional leadership, communication, and analytical skills

Join us in creating something extraordinary.
Apply today to bring your passion for hospitality to Dellshire Resort—where every stay tells a story, and every story begins with you.

Compensation:

$100,000

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$100,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.