Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Director of Resort Sales is responsible for achieving group sales goal for Sunseeker Resort and implementing the strategic direction for convention and group business, including an individual goal and market. Sunseeker Resort aims to be the top convention and group business destination on the Florida Gulf Coast and this role will work in collaboration with the Executive Director of Resort Sales in driving the success of that effort. This role oversees the day-to-day operations of the Sales department; with the goal of achieving all the company’s group sales objectives. The Director of Resort Sales is also responsible building relationships with key clients, managing and motivating the sales team to meet and exceeding sales targets, as well as customer retention.

This is an ON-SITE ROLE based at the resort. This role will also require some market territory / selling responsibility

All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures. 

POSITION RESPONSIBILITIES/DUTIES:

Provide on-going, direct operational leadership and support to all Sales, Destination Sales and administrative roles by implementing best practices, programs and procedures to drive group revenue, occupancy, productivity and a culture of excellence while achieving all assigned sales objectives.Generate meaningful cooperation through the effective streamlining of operations and people; create subject matter experts where needed, lead on new initiatives and strategies for group sales while maintaining best-in-class departmental and service standards.In partnership with the Executive Director of Resort Sales; analyze results, trends, to set goals, deployment, booking guidelines and travel schedules. Evaluate team progress; ensure team is booking the most profitable business (rate, date, space) for guestrooms, F&B contribution, event space, and encompassing the proper mix of business for the hotel.Collaborate extensively with the Director of Revenue Management to ensure alignment on group rate strategy and hotel occupancy/market mix. Be fully versed in hotel room and suite inventory, availability, and occupancy.Partner with the Convention Services, Catering, Banquets, Hotel Operations, Resort Services, outside vendors and other critical departments to ensure all are aligned on every aspect of hotel execution when it comes to group business and gaps in service delivery.Prepare accurate and complete sales reports outlining current production, gap to goal, and strategic effortsCreate a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction. Implement quality hiring, training, and succession planning, processes that encompass the culture of excellence while driving results for current and future yearsDevelop and execute overall strategic plan for achieving and surpassing the company’s sales objectivesManage the sales teams and define the optimal structure for the sales force to best achieve all goalsDefine and coordinate sales training programs that enable staff to achieve their potential and support all company sales objectivesTasked with finding potential customers, building relationships, and closing businessReview monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue, market share, and monitor performance to ensure actual sales meet or exceed established revenue planDefine sales processes that drive desired sales outcomes and identify improvements where and when requiredExercise discretion and independent judgment when evaluating new programs, new services and new ideasStay abreast of property goals to create support and present departmental goals to executive leadership Continue to learn and be on the forefront of innovative technology for the hotel industryCreate ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standardsProactively seek guest feedback and consult with other departments when opportunities present themselves ensuring a seamless and elevated guest experienceManage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction Develop collaborative relationships and cooperation with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive OfficesFoster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, fiscal responsibility, and asset managementEnsure all accounting, payroll and employee relations matters are compliant with company policyPerform other functions as needed

What are we looking for?

Required:

Bachelor’s Degree in Hospitality, Business Administration, or equivalent education/experienceA minimum of eight (8) years of hotel sales experienceA minimum of five (5) years sales leadership experienceDelphi experience would be helpfulPrevious experience in a luxury resort setting helpfulCombination of education and experience will be considered

KNOWLEDGE/SKILLS/ABILITIES:

Ability to work varied shifts, including weekends and holidaysWorking knowledge of Microsoft OfficeDelphi experience is helpfulExcellent customer service skillsAbility to function well under pressure, manage multiple priorities, and meet established deadlinesMust possess mature personal discretion and sound judgmentStrong leadership abilities, sound judgment, superior problem solving and decision-making skillsExcellent organizational, analytical and project management skills, with particular attention to quality and detailInterpersonal skills to deal effectively with all business contactsProfessional appearance and demeanor

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.