Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs. Crouse Health is hiring a Director of Information Technology. Schedule: Full Time, Days, 8:00am-4:30pm. Pay Range: $150,000.00 - $175,658.00 / annual Director of Information Technology Position Responsibilities: Strategic Leadership: + Develops and executes the hospital’s IT strategy and roadmap in alignment with organizational goals and healthcare industry best practices. + Serves as a trusted advisor to executive leadership on technology strategy, digital transformation, cybersecurity risk, and emerging technologies. + Leads change management efforts to successfully implement and sustain technology initiatives across clinical and non-clinical areas. Epic System Oversight: + Provides overall leadership and accountability for the Epic Electronic Medical Record (EMR) system and related clinical and revenue cycle applications. + Ensures Epic is effectively implemented, maintained, upgraded, and optimized to support patient safety, clinical quality, regulatory requirements, and provider efficiency. + Partners with operational leaders to align Epic functionality with clinical and revenue cycle workflows and overall operational needs. + Oversees Epic governance, prioritization, change control, testing, training coordination, and post-implementation optimization. + Ensures appropriate staffing models, vendor partnerships, and internal expertise to support Epic and other mission-critical clinical systems. IT Operations & Infrastructure: + Directs day-to-day IT operations, including systems, applications, infrastructure, network, and end-user support. + Ensures high availability, performance, and reliability of all clinical and business systems. + Oversees cybersecurity, disaster recovery, business continuity, and data protection programs. + Establishes and monitors service levels, performance metrics, and continuous improvement initiatives. Financial & Vendor Management: + Develops and manages the IT operating and capital budgets with strong fiscal accountability. + Evaluates, selects, and manages technology vendors and contracts to ensure value, performance, and compliance. + Leads technology investment planning to balance innovation, risk management, and cost effectiveness. Leadership & Talent Development: + Leads, mentors, and develops IT management and staff, fostering a culture of accountability, collaboration, and continuous learning. + Establishes clear goals, performance expectations, and professional development plans for the IT team. + Builds a high-performing organization capable of supporting a 24/7 healthcare environment. Governance, Compliance & Risk Management: + Ensures compliance with all applicable federal, state, and local regulations, accreditation standards, and hospital policies, including HIPAA and information security requirements. + Establishes governance structures, policies, and controls to protect information assets and ensure data integrity. + Maintains current knowledge of healthcare IT trends, regulatory changes, and best practices. + Other duties as assigned. Director of Information Technology Position Requirements: + Bachelor’s Degree in Information Technology, Computer Science, or a related field required. + Master’s degree in Healthcare Administration, Information Systems, Business Administration, or a related field preferred. + Minimum of 5–7 years of progressively responsible leadership experience in healthcare information technology. + Demonstrated experience leading enterprise IT operations in a hospital or health system in a hospital or health system environment. + Experience with Epic EMR implementation, optimization, upgrades, or ongoing operational support strongly preferred. + Strong leadership, strategic planning, and decision-making skills. + In-depth understanding of healthcare information systems, clinical workflows, and EMR platforms (Epic preferred). + Proven ability to lead complex, cross-functional initiatives in a fast-paced healthcare environment. + Excellent communication, financial management, and relationship-building skills. + High level of integrity, accountability, and professionalism. Benefits Overview: + Medical, Dental, Vision, FSA, and 401K. + Company paid life insurance. + Tuition Assistance and Workforce Development Opportunities. + Crouse Health Employee Assistance Program. + Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers. + YMCA Subsidy program.