Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.   Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!

What you will have an opportunity to do:

The Director of Housekeeping is responsible for the strategic leadership, operational performance, and financial management of the Housekeeping and Laundry departments. This role ensures the highest standards of cleanliness, guest satisfaction, brand compliance, safety, and associate engagement while achieving departmental productivity and cost targets.

The Director leads all housekeeping operations, develops supervisors and associates, ensures compliance with company policies and employment laws, and partners cross-functionally to deliver an exceptional guest experience.

Essential Responsibilities

Operational Leadership

Oversee daily housekeeping and laundry operations, ensuring all guest rooms and public areas meet or exceed brand cleanliness standards.

Develop and execute inspection programs, quality assurance processes, and deep-cleaning initiatives.

Monitor guest satisfaction metrics (GSS, Medallia, brand audits) and implement corrective action plans to drive continuous improvement.

Ensure timely and accurate completion of inspection logs, inventory reports, and operational documentation.

Partner with Maintenance to coordinate preventive maintenance, out-of-order rooms, and capital projects.

Financial & Labor Management

Prepare and manage department budgets, forecasting labor and expenses based on occupancy and business levels.

Develop schedules that prioritize full-time associates’ guaranteed hours before allocating shifts to part-time associates, in alignment with company guidance.

Control payroll costs, supplies, and inventory levels while maintaining service standards.

Analyze labor productivity reports and adjust staffing models as needed.

People Leadership & Development

Recruit, hire, train, coach, and develop supervisors and hourly associates.

Conduct regular performance evaluations and provide ongoing coaching and accountability.

Ensure consistent application of attendance, disciplinary, and performance management processes in partnership with HR.

Foster a culture of inclusion, respect, and professionalism free from discrimination or bias.

Promote open communication and proactively escalate operational barriers or support needs.

Compliance & Risk Management

Ensure compliance with company policies, brand standards, OSHA regulations, and employment laws.

Maintain accurate documentation related to inspections, safety meetings, training, and performance management.

Conduct safety meetings and ensure completion of required audit forms and quarterly compliance initiatives.

Respond appropriately to guest incidents and coordinate with HR on required investigations and documentation.

Strategic Planning

Develop department action plans aligned with property goals.

Lead deep cleaning, preventive maintenance coordination, and quality improvement initiatives.

Partner with other department leaders to ensure seamless guest experience delivery.

What are we looking for?

Qualifications

Minimum 7–10 years of progressive housekeeping leadership experience in a hotel environment.

Prior experience managing supervisors and multi-shift operations.

Strong understanding of brand standards, GSS metrics, and audit processes.

Proven experience in labor management, scheduling, and budgeting.

Demonstrated ability to lead diverse teams with professionalism and fairness.

Strong communication, organizational, and time-management skills.

Proficiency in hotel systems (e.g., PMS, labor management systems, Microsoft Office).

Competencies

Operational discipline and follow-through

Accountability and performance management

Proactive communication

Ethical leadership and integrity

Strategic labor planning

Conflict resolution and coaching

Physical Requirements

Ability to walk the property for extended periods.

Ability to lift up to 25 pounds.

Frequent bending, standing, and movement throughout the hotel.

Compensation:

$75,000.00

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$82,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.