Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Director of Housekeeping

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Director of Housekeeping provides strategic leadership and direction for all Housekeeping and Laundry operations across the Dellshire Resort. This role ensures the highest standards of cleanliness, presentation, and service excellence in all guest rooms, public areas, and back-of-house spaces. The Director of Housekeeping oversees a large, diverse team and works closely with other departments to uphold Dellshire Resort’s brand promise of exceptional guest experiences, efficiency, and operational excellence.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Direct all aspects of Housekeeping and Laundry operations to ensure consistent cleanliness, organization, and service quality.Develop and implement departmental policies, procedures, and standards in alignment with Dellshire Resort’s brand expectations.Lead, train, and mentor Housekeeping management and supervisory teams, fostering a positive, productive, and respectful workplace culture.Manage scheduling, payroll, inventory control, and labor costs in accordance with established budgets and occupancy forecasts.Oversee daily inspections of guest rooms, suites, public spaces, and back-of-house areas to ensure standards are consistently met or exceeded.Collaborate with Front Office, Engineering, and other operational departments to coordinate room readiness, maintenance needs, and special projects.Ensure proper care, maintenance, and inventory of linens, guest supplies, and cleaning equipment.Implement sustainability initiatives, energy conservation, and cost control measures within housekeeping operations.Maintain compliance with safety, security, and OSHA standards; oversee training on proper chemical and equipment use.Drive guest satisfaction by ensuring service recovery procedures are effectively implemented and guest feedback is addressed promptly.Develop and monitor performance metrics, departmental reports, and quality audits.Support pre-opening planning, departmental setup, and ongoing refinement of operational standards for the Dellshire Resort brand.

What are we looking for?

Who You Are

Bachelor’s degree in hospitality management or related field preferred; equivalent experience accepted.Minimum 5–7 years of progressive leadership experience in housekeeping management within a large-scale resort, hotel, or luxury property.Proven ability to lead, train, and motivate diverse teams.Strong knowledge of cleaning procedures, chemicals, inventory systems, and sustainability programs.Excellent organizational, analytical, and time management skills.Financial acumen in budgeting, forecasting, and cost control.Effective communication and interpersonal skills with a collaborative leadership style.Proficiency in Microsoft Office Suite and property management systems (Opera, HotSOS, or similar).Ability to work flexible hours including weekends, holidays, and high-occupancy periods.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every detail tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills

Compensation:

$50,000.00

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$60,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.