Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.   At Whe Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today.   At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

What you will have an opportunity to do:

The Director of Housekeeping oversees all housekeeping operations in a unionized hotel environment, ensuring exceptional cleanliness, safety, and service throughout guest rooms and public spaces. This role leads a large team of unionized room attendants, housepersons, public area staff, laundry employees, and supervisors while maintaining full compliance with the collective bargaining agreement (CBA).

Key responsibilities include managing daily operations, setting and maintaining quality standards, conducting inspections, coordinating staffing and work assignments, and ensuring adherence to all safety and OSHA requirements. The Director serves as the primary liaison with union representatives, handling grievances, work rules, scheduling, and employee relations in alignment with the CBA.

The role also involves recruiting, training, coaching, and evaluating team members while fostering a respectful, inclusive, and high-performing work culture. The Director monitors guest satisfaction, responds to service issues, and ensures consistent application of cleaning procedures, brand standards, and sustainability practices.

Qualifications: 3–5+ years of housekeeping leadership experience (union environment preferred), strong knowledge of labor relations and CBA compliance, excellent communication and conflict-resolution skills, ability to lead large teams in a fast-paced setting, strong organizational skills, and proficiency with housekeeping systems. A flexible schedule, including weekends and holidays, is required.

What are we looking for?

Compensation:

$85,000

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$90,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.