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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

United Airlines is seeking a dynamic, strategic, and people focused technology leader to serve as the Director of IT Application Development for our Cargo and Sales Technology portfolio. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business.  This role is accountable for the strategy, evaluation and implementation of standards and procedures which support the enterprise’s application infrastructure. This leader will guide application development and support teams across multiple geographies, deliver next generation commercial technology platforms, and ensure the stability, innovation, and performance of systems that enable United’s global Cargo operations, B2B sales channels, and our Salesforce Center of Excellence.

Strategy, Vision and Stakeholder Management:Develop and adapt a multi-year application development strategy in line with corporate and IT goalsTranslate business goals into actionable, scalable technology strategies and roadmapsServe as the senior technology partner to Cargo, Sales, and key Commercial leadership teamsCommunication and Stakeholder Management:Establish and maintain strong business relationships with senior and operating business leaders Establish delivery governance, metrics dashboards, and transparent stakeholder communication mechanismsProject Delivery and Technology Management:Lead and oversee delivery of complex software programs, ensuring timelines, budgets, and performance commitments are met or exceededAlign with business partners on delivery success criteria and ensure technology solutions follow architectural standards and security requirementsDevelop project governance including status reportingEnsure reliability, resilience, security, and performance of critical operational systems Direct the application development lifecycle, architecture direction, and technology roadmap for: Cargo Operational and Ecommerce SystemsB2B Sales and Agency Distribution SystemsSalesforce Center of Excellence, including platform governance, integration strategy, and enterprise standards.Establish delivery governance, metrics dashboards, and transparent stakeholder communication mechanisms.Leadership Empower, coach, and develop team membersLead, inspire, and scale global teams of employees and strategic vendor partners responsible for developing, enhancing, and supporting critical commercial applicationsEstablish department and individual goals, including performance reviews and career and performance plansAssess and recommend improvements to the organizational structure, roles, and responsibilitiesBuild an environment where innovation thrives—encouraging experimentation, modern engineering patterns, and data driven decision making

Operational, Compliance & Regulatory Adherence:

Ensure all platforms and processes adhere to regulatory, security, data privacy, and compliance frameworks relevant to the airline and transportation industry Partner with Enterprise Technology, Security, Legal, Ai and Compliance teams on audits, risk mitigation, and incident response readiness

 

This role is Hybrid out of Chicago. 

Qualifications

What’s needed to succeed (Minimum Qualifications): 

Bachelor’s degree in Computer Science, Information Technology, or related field 8+ years of relevant experience 7+ years of application development5+ years of management experience in an IT or leadership-related role Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesStrong experience in vendor and partner managementExperience driving technology modernization, cloud transformation, or platform consolidation effortsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position 

What will help you propel from the pack (Preferred Qualifications): 

Master's degreeExperience with Agile developmentExperience with cloud delivery
The base pay range for this role is $175,750.00 to $228,818.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.