At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. 

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth. 

Role Summary: 

We are seeking a dynamic, visionary, and strategic leader to lead SBS Digital Product experiences within the Commercial Digital Experiences team at American Express.

Reporting to the VP, SBS Digital Product, this role will spearhead the evolution of Small Business Mobile and Web experiences, partnering closely with strategic stakeholders across SME and cross-functional delivery teams in Technology, Risk, and Product.

The Director will champion the evolution of mobile experiences for business customers, ensuring seamless and engaging experiences that best meet customer needs.   This leader will also be responsible for defining and executing the product delivery strategy for digital omni-channel experiences such as virtual cards, insights, and help experiences. 

Responsibilities:

Lead the strategy and execution of SBS mobile evolution to create seamless and engaging experiences

Create and lead the strategy and execution of cross-channel product solutions for virtual card and insights that best meet customer needs and deliver incremental value

Partner with Product Management to uncover customer needs and insights leading to innovating solutions that unlock value for our SBS customers

Identify and drive a delivery roadmap that reduces friction in existing cross-product journeys and drives a seamless customer experience

Partner with Product, Technology, Marketing, Risk, Compliance, and Operations teams to deliver scalable, compliant and data-driven solutions aligned with enterprise priorities.

Advance analytics, reporting, and automation capabilities to enable proactive performance management, risk transparency, and measurable operational outcomes. 

Develop and empower a high-performing leadership team, fostering collaboration, accountability, and clarity of ownership across global product lines. 

Minimum Qualifications:

Experience in product management, mobile product development, or digital transformation within financial services or technology organizations

Proven track record leading large-scale, cross-channel programs with measurable customer, operational, and financial impact

Deep expertise in compliance, KYC/AML, and enterprise control frameworks, embedding risk governance into product delivery  

Strong ability to translate strategic vision into operational execution, balancing innovation, rigor, and product delivery discipline  

Exceptional communication, storytelling, and influencing skills, with proven success aligning cross-functional and executive stakeholders  

Experience driving initiatives in agile or matrixed environments

Proven ability to lead enterprise change, inspiring adoption of new ways of working and linking individual outcomes to enterprise impact 

Adept at monitoring business capability performance post-delivery, ensuring measurable value realization and continuous improvement

Proven experience leading and developing a team

Bachelor's degree

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.