The Director of Digital Customer Success and External Partnerships is responsible for driving customer success through digital experience strategies with strategic external partnerships.  Focused on the Global Architectural Business, this role will establish, optimize and manage key external alliances that incorporate company brands, products, colors and/or capabilities into external customer experiences to drive revenue and business insights. This role will also manage the team responsible for driving adoption and customer success of Sherwin-Williams owned digital experiences and tools.  

This position works closely with cross-functional partners and subject matter experts to achieve results by identifying opportunities and facilitating solutions in collaboration with E-Commerce, Data, Legal, Sales, Market Segment, and Data Analytics & Insights.

To be successful in this role, the incumbent will 1) be an advocate for the D2C and B2B journey of varied segments of paint customers, 2) be data-driven and solution-oriented, and 3) have a strong passion for sales and customer success to develop and manage influential partner relationship