Company Description

 

Job Description

The Director of Cocktail Services leads casino cocktail service operations within a 24-hour gaming environment. This role oversees a large-scale team of cocktail servers and managers, ensuring exceptional complimentary beverage service while meeting guest satisfaction, service, and operational goals.

Key Responsibilities

Lead and manage a large-scale team of  200+ team membersOversee hiring, training, scheduling, and performance managementManage labor and staffing for a 24-hour operationUphold and continuously improve service standards beverage service.Ensure compliance with alcohol service laws and company policiesMaintain strong floor presence and cross-department collaborationPartner with Beverage, Gaming Operations, Human Resources, Security, and Compliance teams to support seamless operations.Strong leadership, communication, and organizational skills.Monitor guest feedback, service scores, and operational metrics; implement action plans to drive continuous improvement.

Qualifications3+ years as a Beverage Manager or Assistant Beverage Manage, preferably in a casino, resort, or a 24-hour high-volume hospitality environment.Experience leading large, multi-shift teamsStrong scheduling, labor planning, and operational skillsProven ability to meet guest service and performance goalsKnowledge of responsible alcohol service and SNHD regulatory compliance.

Work Environment

24-hour casino gaming floorNights, weekends, and holidays required

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.