Burlington, NJ, 08016, USA
3 days ago
Director Associate Engagement & Experience
**Position Overview** The Director of Associate Engagement and Experience serves as a key strategic leader responsible for shaping the associate lifecycle to drive alignment with Burlington’s business goals, values, and culture. This role leads the design and execution of enterprise-wide initiatives that strengthen associate engagement, improve retention, and reinforce organizational effectiveness. With accountability for Burlington’s associate listening strategy and experience design, this leader translates workforce insights into actionable priorities, working closely with senior executives and functional leaders to embed engagement into business operations. The role is charged with developing scalable programs, frameworks, and metrics that measure and enhance the associate experience across all levels of the organization. This position is instrumental in advancing a data-informed approach to building a high-performance culture where associates are connected, motivated, and equipped to deliver results. **A Day In The Life** Strategic Vision & Thought Leadership + Define and lead a forward-looking strategy for associate listening and experience design that directly supports Burlington’s evolving business priorities. + Ensure alignment between associate experience initiatives and the needs of key internal partners, particularly HR and people managers. + Serve as a trusted advisor and subject matter expert in associate engagement and workplace experience, guiding organizational practices and priorities. + Influence culture by synthesizing insights and sharing best practices across the enterprise to promote consistency, alignment, and growth. + Expand Burlington’s external footprint by engaging in industry forums, professional associations, and thought leadership opportunities to stay ahead of trends and apply emerging best practices. Listening & Insights + Lead the execution of enterprise listening tools, including internal and external surveys (e.g., GPTW), focus groups, and other feedback channels to uncover patterns, opportunities, and pain points in the associate experience. + Translate complex data into accessible, actionable insights and consult with executive leadership to guide decision-making and business strategy. + Develop frameworks for tracking progress and measuring impact of engagement and experience efforts over time. + Manage the integration and change management of a new survey vendor partner across the organization Experience Design + Architect and oversee programs that shape the associate experience through high-impact touchpoints such as onboarding, offboarding, and internship programs; identify additional moments that can be designed for an overall better EX + Own the end-to-end design and execution of Burlington’s internship experience, ensuring alignment with talent strategy and delivering measurable value to participants and the organization. Leadership & Execution + Build and lead a high-performing team across Listening and Insights, and Experience Design; instill a culture of accountability, innovation, and cross-functional collaboration. + Establish clear goals, processes, and expectations to drive team effectiveness and outcomes. Stakeholder Partnership + Act as a connector across the organization—partnering closely with HR, Communications, Events/Recognition, and other functions to integrate associate experience into broader initiatives and operational plans; act and lead with a customer centric point of view Budget Oversight + Strategically manage the team’s budget, ensuring financial discipline and optimal allocation of resources to support goals and drive ROI. **You'll Come With** + Bachelor’s degree in Human Resources, Organizational Development, or related field (advanced degree preferred). + 5+ years of experience in employee engagement, HR, or organizational development. + 2+ years of leadership experience + Superior communication, project management, and data analysis skills. + Proven ability to design and implement employee programs. + Certifications in HR or Design Thinking are a plus. \#LI-KG2 **Come join our team. You’re going to like it here!** You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Pay Range** $135,000.00 - $175,000.00 **Posting Number** R100231 **Location** New Jersey-Burlington **Address** 2006 Route 130 North **Zip Code** 08016 **Pay Rate** Salaried **Career Site Category** Corporate **Position Category** Human Resources **Job Type** Full-Time **Remote Type** Hybrid **Evergreen** No
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