Director – Digital Customer Portal Platform

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools. 

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:

Leads a large or broad function/department within a multifaceted organization. Responsible for operational success, strategic alignment and integration of activities with other major organizational functions. Responsible for one or more recognized professional disciplines. Fully accountable for the success of the designated function or department. Influences strategy and sets policy and direction. Owns a significant number of measurable functional, operational and strategic goals or priorities. Assumes responsibility for the successful implementation of business plans in a defined area of responsibility. Contributes to the overall strategic definition of a function with strong business acumen. Acts as a key advisor to executive management in influencing the strategic direction of the business. Typically reports to VP.

development.

The Director will lead the design, and delivery of a modern digital customer portal that serves as the primary interface for customers throughout their lifecycle, enabling customer success and engagement. This platform will feature modern UI/UX, be mobile-ready, and provide personalised experiences for customers, partners, Managed Service Providers (MSPs), and employees. The role requires expertise in web and digital technologies, omnichannel engagement, CRM and ERP integration, and software development best practices.

Key Responsibilities

Platform Strategy & Architecture

Define the technology roadmap for the digital portal as the primary customer engagement platform.Architect a scalable, secure, and high-performance solution leveraging modern web technologies and cloud infrastructure.Ensure integration with CRM, ERP, and other enterprise systems for a unified experience.

Customer Lifecycle Enablement

Design features and services that support the entire customer lifecycle—from onboarding to support and success.Implement self-service capabilities, personalised dashboards, and proactive engagement tools.

Modern UI/UX & Mobile Readiness

Deliver a responsive, mobile-first design with intuitive navigation and accessibility.Ensure consistent, modern UI/UX standards across all devices and channels.

Omnichannel Experience

Enable seamless interactions across web, email, mobile, chat, social, cloud connect, customer API and voice channels.Drive personalisation for customers, partners, MSPs, and employees using data-driven insights.

Software Development & Delivery

Lead end-to-end development lifecycle using Agile methodologies.Oversee front-end and back-end development, API integrations, and micro-services architecture.Establish coding standards, security protocols, and quality assurance frameworks.

Integration & Data Management

Ensure real-time data synchronisation between portal, CRM, ERP, and support systems.Implement data governance, compliance, and security measures.

Innovation & Continuous Improvement

Introduce AI-driven features (search, chatbots, agentic frameworks, predictive analytics) to enhance customer experience.Drive POCs and innovation initiatives for emerging web technologies.

Leadership & Stakeholder Engagement

Build and lead a high-performing engineering team.Collaborate with business, IT, and vendor partners to deliver strategic objectives.

Performance & Reporting

Define KPIs for platform adoption, customer engagement, and operational efficiency.Provide dashboards and reports for leadership visibility.

Education and Experience Required:

First level university degree or equivalent experience required. May have advanced university degree.Typically 15 or more years of related work experience, including 10 years of people management experience.

Knowledge and Skills:

Strong leadership skills, including coaching, team-building, and conflict resolution.Organizational and strategic management skills, including budget and business planning and forecasting.Strong analytical and problem solving skills.Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and local language.Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.Advanced multi-tasking and prioritization skills.Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.Good understanding of the company's policies and processes.

Impact/Scope:

Collaborates across functions to deliver multidisciplinary engineering solutions.Typically interacts with high-level Individual Contributors, Managers, Directors, and VPs and SVPs for internal and external suppliers, partners, and customers.Drives large and complex cross-organizational business initiatives.

Complexity:

Leads highly-complex multidisciplinary engineering development, support, and improvement activities and organizations.Anticipates operational needs and impact on the business and function or department.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

Director

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.