Job Description

What is the opportunity?

We are looking for a Director to develop and execute a comprehensive workforce and supplier management strategy that aligns with organizational goals, ensuring scalability, cost efficiency, and delivery excellence. A self-starter with a strategic mindset, capable of navigating complex challenges and delivering results in a fast-paced environment.

What You Will Do:

Strategic Leadership

Develop and execute a comprehensive  workforce and supplier management strategy that aligns with organizational goals (including workforce targets, location strategy), ensuring scalability, cost efficiency, and delivery excellence.

Establish and implement best practices & process for hiring approvals, controls, recruitment (for FTE hiring) and supplier engagement.

Define and optimize FTE: Contractor ratios as well as onshore/offshore workforce ratios to balance cost efficiency, operational resilience, and service quality for the department.

Drive innovation by identifying and adopting emerging trends and technologies in supplier and workforce management.

Collaborate across GFT & Chief Operating Office leadership for areas such as recruitment, onboarding, financial reporting and employee engagement.

Workforce Strategy and Governance

Develop and implement a workforce management framework that ensures optimal resource allocation, productivity, and alignment with business needs.

Oversee contractor workflows, including SOW renewals, funding approvals, and headcount tracking, ensuring compliance with procurement and financial policies.

Monitor and analyze workforce metrics (e.g., utilization, capacity, and spend and attrition trends) to identify opportunities for process improvement, optimization, and cost savings.

Collaborate with Department leaders, HR, Recruitment, Procurement, and Finance teams to ensure workforce strategies are aligned with organizational priorities & targets.

Vendor Relationship Management

Build and maintain strategic partnerships with key suppliers, ensuring alignment with business objectives and fostering long-term collaboration.

Lead supplier performance management, including regular performance reviews, contract negotiations, and resolution of escalated issues.

Oversee the end-to-end vendor lifecycle, including onboarding, offboarding, compliance assessments, and adherence to organizational standards.

Negotiate and optimize engagement models (e.g., T&M, Managed Services) to maximize value and minimize risk.

​Operational Excellence

Establish and enforce governance frameworks for supplier and workforce management, ensuring compliance with internal policies and external regulations.

Drive process improvements to streamline supplier and workforce operations, leveraging data-driven insights and automation tools.

Monitor and manage spend trends across suppliers and workforce resources, identifying opportunities for cost optimization and risk mitigation.

Executive Reporting & Stakeholder Engagement

Prepare and deliver executive-level reports on supplier performance, workforce metrics, and strategic initiatives, providing actionable insights and recommendations.

Partner with cross-functional leaders, including T&O Supplier Management, Procurement, Finance, and Global Functions Technology, to align on priorities and resolve complex challenges.

Influence senior stakeholders through data-driven storytelling, ensuring buy-in for strategic initiatives (workforce targets & location strategy) and process improvements.

Team Leadership

Build, mentor, and lead a high-performing team, fostering a culture of collaboration, innovation, and accountability.

Drive change management efforts to adopt innovative tools, practices, and processes in supplier and workforce management.

Champion diversity, equity, and inclusion within the team, ensuring a supportive and inclusive work environment.

Must-Have Qualifications

7+ years of experience in Workforce Mangement, Vendor/Supplier Management within technology or related industries, with a proven track record of driving strategic initiatives.

3+ years of people leadership experience, including mentoring and developing high-performing teams.

Expertise in vendor relationship management, including contract negotiation, performance management, and risk mitigation.

Strong understanding of workforce management principles, including resource planning, capacity management, and cost optimization.

Exceptional communication and stakeholder management skills, with the ability to influence and collaborate with senior leaders.

Proven experience in change management, driving process improvements, and adopting innovative tools and practices.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team 

A world-class training program in financial services

#LI-POST
#TECHPJ

Job Skills

Budgeting, Coaching, Cross-Team Collaboration, Data Analysis, Decision Making, Employee Recruitment, Leadership, Mass Recruitment, People Management, Resource Management, Supplier Management, Talent Acquisition, Team Management, Vendor Management, Workforce Effectiveness, Workforce Optimization, Workforce Planning, Workforce Strategy

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-01-21

Application Deadline:

2026-02-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.