Reporting to the Vice President & Head of Specialized Lending, Manulife Bank, the Director, Specialized & Business Lending Product is responsible for the Bank’s Specialized & Business Lending product strategy, development, and lifecycle management. The suite of products and services within this portfolio is uniquely positioned to help our independent advisor partners execute financial plans that improve their high net worth and business owner clients’ financial health by amplifying their insurance and investment strategies, providing high-touch banking services, and, meeting the borrowing needs of their client base. It is also a significant growth opportunity for Manulife Bank. The portfolio is designed to meet the borrowing needs of high net worth and business owner clients and is composed of insurance-based lending (Immediate Financing Arrangements, Cash Surrender Value (CSV) lines of credit and similar), investment loans and lines of credit, advisor & firm financing, as well as commercial and multi-un The Director, Specialized & Business Lending Product bridges strategy and execution. They are responsible for influencing the Specialized & Business Lending product & service experience direction, shaping its structure, and ensuring every effort across the Specialized Business Lending advisor and customer experience contributes to delivering value for our advisor partners, high net worth & Business owner customers, and the Bank. In fulfilling this role, the incumbent will demonstrate a high level of collaboration by partnering with stakeholders across the Bank organization, including sales, underwriting, risk, marketing, delivery, technology, operations, finance and others, to identify opportunities, prioritize features, and deliver high-quality products, services and advisor/client experiences. **Position Responsibilities:** **Product Strategy (25%)** + Develop, monitor, and refine long term product strategies for key product portfolios that will distinguish Manulife’s product offerings in the marketplace + Analyze the market to identify opportunities and recommend sound product strategies to support the launch of key products, features and services + Conduct advisor & customer research and analysis including competitive positioning + Build the strategic product roadmap aligned to overarching advisor, client, and business goals + Build and maintain a library of business cases, identifying & prioritizing next best options to deliver on the strategic product roadmap **Product Portfolio Management (40%)** + Maintain a relevant and concise product shelf that has a positive impact on sales, account balances, profitability and advisor and customer strategies + In close collaboration with Finance and the data and analytics teams, measure, analyze, monitor, and report on specialized lending business performance; propose action to capitalize on strengths and address weaknesses in performance + Working within approved pricing frameworks, establish the pricing strategy for Specialized Lending + In conjunction with account management and the risk management teams measure, monitor and mitigate significant risks within the specialized lending portfolio + Manage the product lifecycle from concept to launch, including planning, execution, and testing + Recommend which product features to amend, or new products to develop and launch next + Collaborate across the bank, working with technology, delivery, marketing, sales, risk, operations, and others to develop and execute plans to ensure successful product delivery, launch, and benefit realization + Ensure that all products meet high standards of quality and align with the Bank’s product roadmap and strategy + Develop and execute effective communication that keeps all stakeholders informed about product progress and provides a platform to ensure their requirements and needs are identified and addressed **Business Transformation (20%)** + Coordinate the Specialized lending team’s contribution to the Bank’s business transformation initiative, in conjunction with key Bank stakeholders, including technical teams and product owners, to define & prioritize features; deliver high-quality advisor, client, and employee experiences + Collaborate closely with stakeholders to gather requirements, create user personas, define use cases, and convert insights into exceptional products and advisor/client experiences, and strong sales enablement capabilities; all within an agile development framework + Support day-to-day project execution, ensuring features and functionality are delivered on time, aligned to strategy, and meet advisor, client, and employee needs + Provide regular updates to leadership and stakeholders on project progress, key initiatives, risks, dependencies, and milestones + Leadership & Building a High-Performing Team (15%) + Inspire, coach, guide and actively engage employees; motivate and encourage staff + Manage performance, providing formal and informal feedback and coaching. Establish accountabilities and performance standards + Build talent capability and engage employees through focused career discussions, as well as promoting a culture of continuous professional development + Role model critical behaviors that enhance the employee, advisor, and customer experience + Demonstrate inclusive behaviors and provide opportunities to collaborate across teams **Required Qualifications:** + 10+ years of relevant banking and lending experience with a particular focus on the high-net-worth and business owner client segment + Bachelor’s degree in business, finance, or related field + Excellent written and oral communication skills + Experience with strategic planning and business casing, roadmap design, execution, and cross-functional collaboration, with P&L accountability.   + Motivated, driven, initiative-taker. Ability to delegate effectively and influence across the Bank. Proven ability to overcome challenges and influence senior management.   + Demonstrated experience in a dynamic environment with shifting priorities, while managing project delivery, costs, and financial performance + Sound knowledge of regulatory requirements, including OSFI guidelines and the Bank Act. **Preferred Qualifications:** + Direct Commercial and/or Private Banking experience is an asset **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-Hybrid **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Referenced Salary Location** Waterloo, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $118,300.00 CAD - $168,300.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.