Summary

The Director of the Guthrie Pulse Center is a pivotal role that will lead the deployment and provide direct oversight of all functions under the omnichannel care delivery model. This will include both clinical and nonclinical operations.

This leader must embody system thinking and function as a change agent to drive innovation and process standardization through automation and the use of technology.

Experience

Bachelor degree required, Master’s preferred.

5+ years of direct leadership experience required

Essential Functions

1. Provides strategic direction for the development and deployment of all virtual or omnichannel programs within the Pulse Center. Partners with clinical leaders and senior leaders to drive innovation, challenge the status quo and implement solutions and programs that support the strategic plan for the organization.

2. Drives the use of technology and automation to enhance and optimize safe, efficient and outcome focused workflows that support the needs of the organization and the communities we serve.

3. Fosters an internal culture of positive teamwork and transparency that drives excellent service, quality, diversity, an engaging work environment and overall continuous improvement mindset

4. Assumes responsibility for the management and oversight of a system-wide capacity and flow management. Actively collaborates with entity leadership to achieve desired output.

a. bed management and placement

b. transfer of patients in and out the health system to the most appropriate location

c. centralized monitoring

d. centralized dispatch and notification of operational services (alarms, facilities, environmental services...)

5. Works in collaboration with the system and entity emergency preparedness teams to ensure monitoring and reporting needs are met to keep the organization informed (natural disasters, internal disasters, external clinical or nonclinical events impacting our health system…)

6. Responsible for ensuring deliverables are met and outcomes are achieved. Collaborates with data analysts and IT leaders to collect, maintain, and evaluate data to guide and assess the effectiveness of all programs within the Pulse Center.

7. Establishes and maintains strong relationships with both internal and external partners. Must have the ability to communicate effectively with a variety of customers including providers, hospital leaders, medical groups, internal departments, community resources and peers

Knowledge, Skills, and Abilities

· Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment.

· Ability to multi-task and prioritize.

· Must demonstrate flexibility and the ability to prioritize tasks and meet deadlines in fast paced environment.

· Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment.

· High level of detail and accuracy is required

· Ability to effectively manage key projects and strategize accordingly to successful implementation and sustainment.

Rev: 2-9-24