Director, Professional Services
Vertafore
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. Vertafore has an immediate need for a Director, Professional Services to lead our higher volume customer implementation practice. This position requires a business leader with proven management expertise, strong communication, facilitation and mediation skills with an extensive background in the software implementation space. The Director, Professional Services is accountable for achieving/exceeding key financial and delivery metrics including bookings, revenue, margin and customer satisfaction for their practice area. Core Requirements and Responsibilities: Essential job functions included but are not limited to the following: · Meets quarterly and annual bookings, revenue, margin targets · Ensures projects are delivered on time and on budget · Ensures a high degree of customer satisfaction through world-class delivery practices. · Partners with the sales organization to ensure accurate proposal estimation and costing · Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources · Engages with clients through the sales process · Work collaboratively with other internal teams: Customer Support, Product Management, Development & Sales · Drive appropriate organizational change and team mentoring as required to ensure the successful market penetration of Vertafore products · Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects · Other duties as assigned
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