About the Role
We’re seeking a strategic, passionate, and delivery-focused Product Director to lead a portfolio of adjudication and administration solutions that streamline claims processing, benefits administration, and provider data management. This role is ideal for a seasoned product leader with a passion for simplifying healthcare operations through technology and driving measurable impact across insurers, employers, healthcare providers, and plan members.
Reporting to the Vice President, Payor & Provider, Product, you will be a critical member of the leadership team. You will have the opportunity to lead a team of seasoned professionals and collaborate with your peers across Payor & Provider Solutions and TELUS Health, to drive a product strategy that will anticipate the needs of our stakeholders and customers, and drive the organization’s growth objectives.
Key Responsibilities
People Leadership & Development: Lead, mentor and grow a team of product managers and product development team members, fostering a culture of engagement, ownership, innovation, and customer first mindset Product Leadership: Own the end-to-end strategy, roadmap, and performance of a suite of enterprise-grade platforms including:
Adjudicare – a real-time claims adjudication engine supporting third-party administrators/payors Adjudication - drug, extended health and dental claims adjudication and transport technology supporting Carriers Business Intelligence - data enablement and reporting solutions Flexit360 – a benefits administration portal enabling employers and employees to manage group benefits with flexibility and transparency Customer-Centric Innovation: Deeply understand the needs of TPAs, insurers, employers, and healthcare professionals to deliver intuitive, scalable solutions that reduce administrative burden and improve user experience Cross-Functional Collaboration: Partner with engineering, design, sales, and operations to deliver high-quality releases, drive adoption, and ensure alignment with business goals Market & Competitive Analysis: Monitor industry trends, regulatory changes, and competitive landscape to inform product strategy and maintain market leadership Performance & Optimization: Define and track KPIs across platforms, continuously improving product performance, user satisfaction, and operational efficiency
Qualifications
Required Qualifications
10+ years of product management experience, with at least 5+ years in a senior product leadership role driving the execution of all processes in the product management lifecycle including product and market research, competitor analysis, planning, positioning, roadmap development and go-to-market strategy 5+ years leadership expertise leading a team of professionals, driving excellence in team member engagement and development, providing coaching and mentoring, and fostering a high performance culture Deep understanding of healthcare technology, insurance claims processing, and benefits administration Financial expertise developing and managing large capital budgets, developing compelling business cases, revenue impact assessments and ROI analyses Proven track record of launching and scaling B2B SaaS products Experience managing complex, multi-product portfolios with proven success Strong analytical skills with experience using data to drive product decisions Excellent verbal and written communication skills, capable of presenting complex information clearly and persuasively to various stakeholders Proven ability to influence key stakeholders at all levels of the organization in a cross-functional environment Ability to foster constructive and collaborative relationships Passion for team development and growth
Preferred Qualifications
Experience with healthcare regulatory requirements Background working with third-party administrators, insurance companies, or healthcare providers Experience successfully answering RFP’s Experience with real-time transaction processing and rules-based engines Experience bringing AI products and features to market