•Policy and process governance: Central oversight and maintenance of core T&S policies, processes, and standards (e.g., PII governance, eligibility standards); Leverage AI to improve access to knowledge and speed to decision-making; Ensure processes provide fair, defensible outcomes for customers, contracted drivers, and store associates; Design process maps and governance that enable ownership, clarity, and speed.
•Data governance: Design and implement a comprehensive data governance framework to ensure high-quality, reliable data supports key T&S functions such as compliance reporting, fraud investigations, deactivations, and appeals; Partner with Legal, Privacy, Compliance, and InfoSec teams to ensure data practices are aligned with internal standards and external regulatory requirements; Own the inventory of AI/ML models and ensure internal AI governance and relevant regulatory frameworks are met.
•Platform governance: Oversee access management, permissions, and security protocols for T&S-owned systems and tools; Ensure compliance with enterprise data protection and InfoSec standards.
•Change management: Develop a framework for major policy and platform changes; Track version control, change logs, and approval logs; Support change communications and training plans as necessary.
•Cross-functional collaboration: Partner with senior leadership to align governance efforts with LMD goals and emerging industry trends; Establish feedback loops with operational teams to measure process effectiveness and continuous improvement.
What you'll bring:
•10+ years of experience in technology, risk management, data governance, operations, process optimization, policy governance, or related fields.
•Proven success in leading cross-functional initiatives, managing governance frameworks, and executing change management strategies at scale.
•Deep understanding of policy design, legal/regulatory interpretation, and operationalization.
•Strong communication, facilitation, and stakeholder management skills; ability to influence across functions and seniority levels.
•Expertise in data governance and data security best practices.
•Deep understanding of product lifecycle and AI model development.
•Familiarity with LLM models and chatbot AI technologies and use cases.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are the best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and options-while being welcoming of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projectsMasters: Business AdministrationProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America