About the Role: 

At Fetch, we’ve built a massive user base by making everyday transactions rewarding. With scale comes complexity—and opportunity. We’re seeking a Director of Fraud Operations to be a strategic and operational partner in overhauling how we detect, prevent, and respond to fraud. This isn’t just about reacting to incidents—it’s about proactively designing systems, culture, and strategies that protect our business and delight our users.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities: 

Co-lead a full-scope transformation of our fraud function alongside the VP of Support and Fraud Operations Serve as a senior advisor to the Fetch executive team on fraud risks Set goals for fraud loss reduction, system improvements, and operational excellence Build a multi-year roadmap and implement systems that focus on automated prevention, detection, and mitigation while balancing the interests of our partners, users, and the business Continually evaluate and improve existing processes Anticipate and communicate emerging fraud risks, driving cross-functional mitigation strategies Design org structures, workflows, and KPIs that maximize performance, accountability, and quality Cross-functional collaboration with Product, Engineering, Sales, GTM, Legal, Finance, and Support to align Fraud operations with broader company initiatives and integrate fraud into upstream processes Emphasize the use of data to drive actionable insights and systems-level improvements that can be measured and assessed analytically Lead the adoption of AI and automation including generative AI for fraud classification, detection, and review processes, drastically reducing manual workload and increasing precision Lead a team of fraud investigators, operations coordinators, automation specialists, and quality analysts by fostering a culture of curiosity, ownership, and urgency

Minimum Requirements:

You’ve owned end-to-end complex fraud operations at scale and understand the tradeoffs between speed, cost, and risk You set vision, drive strategy, and move teams decisively You have hands-on experience with AI-driven tools and methodologies in risk or fraud domains and are excited to apply AI to operational challenges You can navigate from pattern detection to systems thinking, connecting tactical fixes to long-term design You’ve led organizational change, thrive in ambiguity, and possess strong cross-functional leadership and executive communication skills You understand fraud not just as a risk to mitigate, but as a strategic lever to protect brand and margin You have 7+ years of experience in fraud operations, trust & safety, or risk management You are highly proficient with data, using tools such as SQL, Snowflake, Grafana, or Hex

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [176,000 - 207,000]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.