**General information** **Ref #** 21439 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **The Opportunity** We’re looking for a Director of Product to lead the product strategy of our CRM Salesforce. This individual is accountable for partnering with business partners across our consumer space and shaping capabilities to create business value. As the Director of CRM Product, you will lead a product & SF Admin teams to deliver products that are secure, scalable, and relentlessly focused on customer experience. You’ll partner with engineering, operations, and design leaders to push the boundaries of what’s possible—introducing AI-driven solutions, simplifying customer journeys, and creating experiences that feel effortless from first interaction to resolution. The role will hold a highly influential role and is responsible for delivering various capabilities to meet strategy, initiatives and established goals. If you’re a strategic thinker with a bias for action, a passion for technology, and the leadership skills to inspire high-performing teams, this is your opportunity to make a measurable difference at scale. Join us and help shape the next generation of digital servicing—where technology and human connection meet to deliver exceptional customer experiences. At this time, Ally will not sponsor a new applicant for employment authorization for this position. **The Work Itself** * This individual will be responsible for ensuring an optimal online and/or customer experience for customers, while meeting business partner objectives. * The Product Director is responsible for enhancing business performance of product by gathering, documenting, and providing business requirements, system requirement specification reviews, analytics requirements, and user acceptance testing for projects and releases that impact digital properties. * Role will include leading a small team of product owners responsible for improving existing processes, and championing new processes, to ensure the delivery of industry leading capabilities - quickly and with high quality - to Ally customers. * This role is in charge of planning, budgeting, implementing, and managing costs for the product space. * In addition, the Director is in charge of business as usual processes and identifying improvements. * This role will work closely with UX, technology and LOB partners. * Understand and measure product performance. * Understand the Voice of the Customer and champion the customer experience. * The role may manage vendor relationships including negotiations and 3rd party supplier management policies. **The Skills You Bring** * 7+ years of relevant experience as a Product Owner require. * 5+ years of relevant experience in the CRM technology space * 5+ years of Salesforce experience required with strong expertise with Service Cloud and/or Financial Services Cloud * 7+ years of experience defining competitive markets requirements and opportunities, and provide ongoing support that ensures the competitiveness of existing products preferred * Prior experience managing teams of at least 5+ people preferred * Experience developing and executing plans, initiatives and communications related to specific products. * Bachelor degree in business, marketing, information systems, or a related field preferred. \#LI-hybrid **How We'll Have Your Back** * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. **_Base Pay Range:_** An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. **Emerging:** 125000 **Experienced:** 157500 **Expert:** 190000 Incentive Compensation: This position is eligible to participate in our annual incentive plan