This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Does striving for the best customer experience motivate you? Do you enjoy working in a fast-paced, collaborative environment? Organized, data-driven, and good communicator? Then working in Customer Service at Spectrum may be a great fit for you.

BE PART OF THE CONNECTION

As a Director of Customer Service Operations, you’ll be responsible for the execution of all operational aspects of Customer Service and support. You’ll lead the assessment, identification, development, and implementation of initiatives focused on developing and enhancing Customer Service center performance.

HOW YOU’LL MAKE AN IMPACT

Analyzing operation performance data and developing recommendations and action plans to address quality and productivity issuesServing as a focal point for customer service operations planning and implementation to improve customer satisfaction in all interactionsOverseeing coordination of staff schedules in accordance with staffing objectivesParticipating in the design and implementation of policies and procedures across multiple functions within call center operationParticipating in design and implementation of policies & procedures across multiple functions within call center operationDirecting local technology support resources in hardware/software maintenance and ensure change management minimizes conflict with peak customer activity periodCoordinating call center new hire training with HR and training teams in accordance with operational budget and forecastDirecting customer service operations to ensure fair and effective customer complaint resolution

On a typical day you’ll be responsible for overseeing workforce planning strategies, training program execution, and facilities management. You’ll thrive in this role if you can effectively organize, communicate, and positively influence others.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience:
Cable customer service/call center experience: 12 years or moreSenior management/leadership experience: 7 years or moreEducation:
Bachelor’s degree in business or related field or equivalent experience Skills:
Demonstrated project management skills; effective analytical personal computer skills Abilities:
Analyze and interpret dataManage workflow, improve overall company effectiveness & productivity Knowledge of:
Cable operations, customer care methods, and new technologies Travel: As Required

Preferred Qualifications

Education:
Masters in Business Administration (MBA)
COP770 2026-69505 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13556 Business Unit: Customer Operations Zip Code: 14620

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.