The role is required to design end to end digital and instructor led training (ILT) to CX staff and leaders, onshore and offshore, through blended learning. **Digital** **Instructional** **Design** **(** **8** **0%)** + Design custom interactive and engaging online and blended learning solutions including short animations for a variety of topics that meet Manulife design quality and brand standards + Apply instructional design theories and best practice, keeping up to date with L&D trends and develop innovative ideas for online resources + Designthe evaluation of all learning solutions to ensure they drive business performance and deliver return on investment + Responsible forthedigitaldesign elementsof projects, creating an amazing employee learning experience throughout + Creating gold standarddigitaldeliverables that always represent the employee’s best interests, and exceed the company expectations, whetheryou’recreating e-learning, digital resources or short animations + Continually develop and createnew ideasand solutions fordigitallearning content and learning channels + Support with the design of learning campaigns,communicationsand collateral + Responsible for thedigitaldesign of all learning content to the requiredManulifestandards + Work at the required pace to design world class learning experiences + Provide support to theDigitalExperienceConsultantwhenrequiredon storyboarding + Utilize a variety ofdigitalauthoring and design software to develop e-learning modules **Learning P** **artnering** **(** **2** **0%)** + Develop,analyzeand challenge learning aims andobjectives, working with Subject Matter Experts (SMES) to designdigitalsolutions that align with these + Engage with internal stakeholders and Learning Business Partners to executedigital learningprojects **Job Requirement** **(Knowledge, Skills & Competencies)** **:** + Extensive experience as a Digital Learning Designer with a sound understanding of learning theories and their application in Learning Design + Instructional design experience and proventrack recordof creating both online and blended Learning solutions for corporate employees + Exceptional writing / storyboarding skills and outstanding attention to detail + Strong technical understanding of delivering digital learning + Broad experience and accomplishment in using a range of content authoring tools such as Articulate Storyline/Rise,Adobe creative suite, and Microsoft products. Also, be familiar with SCORM / HTML5 publishing to LMS systems + Design capability and experience including videography, graphicdesignand web design + A willingness to learn, explore and constantly bringnew ideasto the table + Financial services experience is an asset + Experience working with reinforcement tools such asAxonifyis also an asset + Strong communicationskills – interacting confidently and building relationships across all areas of the organization + Ability to work under pressure, prioritize workload and adapt to changing circumstances + Energy to work as a self-starter, and the ability to work collaboratively within a multi-sited team **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido