who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
As the voice of lululemon on social media, the Digital Engagement team is responsible for responding to guests who are speaking to lululemon or about lululemon on Instagram, Facebook, TikTok, Threads, Twitter, LinkedIn, YouTube, Strava, Reddit and Pinterest. The team is responsible for building a connected virtual community where guests can turn for product education and recommendations, company, and community information, as well as support with resolving any post-purchase issues they encounter.
a day in the life of a Digital Engagement Community Support
You are the voice of lululemon in the digital spaceYou manage and build relationships with our digital guests in our internal and external online community (Twitter, Facebook, Instagram, Youtube, etc.)Your engagement helps educate, challenge and inspire our guests while creating a fun and personalized experienceYou consider yourself a wordsmith and love to write creativelyYou are well versed at turning a poor situation into a great experience and earning a loyal guest in the processYou find opportunities to engage and introduce our guests to the brand in a meaningful wayYou are a problem solver and provide best in the world product education and guest experience through every interactionYou identify opportunities such as digital trends and topics relevant for lululemon to join in on and potential relationships to buildYou understand that the behind the scenes of guest experience can involve multiple systems. You love learning a new system/platform and are quick to point out ways to streamline processes for the whole teamYou identify and create meaningful surprise and delights for our guests. You view surprise and delights as a way to introduce a guest to our brand and create an experience that allows them a view into lululemon’s purposeYou execute on social media campaigns and look for ways to amplify engagement and user- generated contentYou stay on top of new communications and messaging that impact our guests and can quickly pivot and adapt it for our social channelsYou keep calm in the face of a media crisis, treating every interaction as a new one and providing valuable insight on conversation trends to the leadership teamYou identify trends in guest conversations and share these observations with leadership and cross functional partnersYou support with projects that enhance our overall guest experience and elevate the digital engagement team. This includes full project ownership and execution. the details
Due to the nature of the role you must be available to work weekends and evenings on a rotating basis. Current work hours (7am-8pm PST/7 days a week) with extended hours over the holiday season and other busy times throughout the year (i.e. SeaWheeze, high profile situations).2+ years of customer service experience2+ experience in social media and/or brand management is an asset.You are comfortable working in a fast paced, ever changing environmentexcellent written communication skills to ensure accurate, grammatically correct guest- facing communication. It is engaging, personal, and aligns with lululemon brand, values, and positioning.Fluency in French, both verbal and written is an assetpassionate about digital engagement and have extensive knowledge of social media channels and how our guests use themExperience in managing multiple responsibilities and projects with cross functional teamsExperience moderating and using customer service systems/platforms is an assetUniversity/college degree in marketing communications or a related program is an asset
work from home requirements
our must haves
Proven work ethic with utmost integrityDesire to excel and succeedActively live and breathe the lululemon culture and lifestyleSelf-awareness, with a desire for constant self-improvement (goal–oriented)Entrepreneurial spirit and an egoless natureSelf-motivated, outgoing, energetic and approachableYou are community-minded, make new friends and sweat as often as possible
As a member of the lululemon team, you will work in an environment that nurtures personal development, health and fitness, and community involvement. We emphasize goal setting and self-improvement, we give progressive benefits, and we have a lot of fun.
Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from CAD $20.13-$27.45/hour and USD $19.58-$26.94/hour, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Full hardware setup (e.g., laptop, display) Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Monthly wi-fi reimbursement Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few)Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
Remote - Outside reasonable commuting distance to an office site, work is performed from home.