You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Digital Communications team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 Job responsibilities

Develops a product strategy and product vision that delivers value to customers, both internal and externalManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityWorks collaboratively with partners in technology, design, user research, and other areas to develop platform products and capabilities that improve digital servicing communications for customers, as well as the tools and processes used to create and manage themPartners with users of the communications platform and other stakeholders to deliver solutions that meet the needs of the businessEstablishes and maintains controls and governance that protect customers and the firm

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementFamiliarity with large-scale platform products, processing large amounts of complex data and supporting operation-critical functionalities for customers and the firmStrong leadership and interpersonal skills with proven ability to partner effectively with stakeholders across functions and at all levels (business, technology, operations, executives, designers, researchers, and peers)Strong problem solving skills and the ability to learn fast and effectively; structured thinker, effective communicator with excellent written and verbal communication skills for a variety of audiences, across technical concepts and user journeys

 

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organizationExperience with business controls, regulatory compliance, or other risk management processesExperience with Agile and Scrum development practicesExperience with corporate communications tools and/or content development processes