Category Customer Service Location West Hills, California Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description

Nephrology Clinical Educator Senior - West Hills, CA - Monday to Friday 8:00AM-5:00PM

A key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients. Responsible for maintaining customer accounts through on-site, WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

Pay Range: $87,000 - $150,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

Train and educate dialysis clinic staff on laboratory procedures, applications, and best practices through quarterly on-site visits and remote support across assigned territory

Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration

Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity

Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines

Contribute to developing and maintaining relevant educational materials including training tools, newsletters, and resources that support continuous quality improvement initiatives

Provide technical and clinical support via phone and in-person to address client needs, resolve procedural issues, and promote comprehensive laboratory services

Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters

Qualifications:

QUALIFICATIONS

Required Work Experience: 

3 - 5 years' related experience. 

Preferred Work Experience:

Prior experience in a dialysis setting Prior experience as an educator/trainerCertification in Nephrology preferred

Physical and Mental Requirements: 

Must be able to lift 20 lbs. and sit/stand for extended periods of time

Knowledge:

Advanced knowledge of general computer applications - Word, Excel, Internet

Skills:

Energetic and motivated personality with a strong work ethicMust possess excellent customer service skills and ability to follow throughAbility to train face to face and in virtual setting classesExcellent time management skills required Demonstrate analytical ability and judgment Excellent leadership skills (written, verbal communication, organization and interpersonal)Must have valid Driver's License; with proof of insurance for your own vehicle

EDUCATION 
Bachelor’s Degree(Required)
Bachelor’s Degree

LICENSECERTIFICATIONS 
Certified Dietician
Certified Nephrology Nurse (CNN)
Medical technology certification
Registered Nurse (RN)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.