Category Customer Service Location Tampa, Florida Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Job Description

Sr. Nephrology Clinical Educator - Tampa, FL, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $74,765.00+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!

A key educator, providing technical training, blood in-servicing, CQI training, efficient service and support to our internal and external clients. Responsible for maintaining customer accounts through on-site, WebEx and telephone contact. Visit all existing accounts in your assigned territory to ensure client satisfaction, rapport, and compliance to best practices. As an NCE you will provide education computer systems, best practices for handling specimens as well as packing and shipping samples.

Responsibilities: Learns to use professional conceptsApplies company policies and procedures to resolve routine issues Works on problems of limited scopeFollows standard practices and procedures in analyzing situations or data from which answers can be readily obtainedBuilds stable working relationships with the internal laboratory staffProvide prompt and satisfactory response to client inquires Provide mandatory scheduled visits to your assigned accounts on a quarterly basis; not limited to your defined territory (defined territory will be assigned) Deliver timely and complete reports using Facility Visit Forms (FVF) electronically Must be submitted to Manager within 2 weeks from visit Train new and existing clients on respective applications Provide feedback to manager as new industry changes arises Provide feedback to manager regarding clients' perceived quality of Quest Diagnostics services (as interpreted by the client).Provide phone support as needed to address the clients' needsParticipate in developing and maintaining training materialWork with Account Services Team to facilitate start-up of new accounts Conduct in services to assure new clients understand procedures and protocols Stay in close contact with new accounts to assure full integration Provide continuous feedback and work with Director of Education to develop training tools Attend meetings representing Sales (Sales Support) providing clinical, customer service and operation perspective, as assigned Contribute to the Internal and External NewsletterDocument all client interactions as outlined by management Assist in territories as needed to ensure customer satisfaction and to meet customer needs Provide suggestions and/or improvements to contribute to the department and/or company's efficiency and productivity Provide trouble shooting in clinics for aberrant lab resultsParticipate in all quality initiatives outlined by managerResponsible for working within an allocated budget and provide cost reduction and/or best value optionsDeploy new applications and/or new versions of client applications in, but not limited to, your assigned territory within the guidelines set for deployment Promote all Laboratory services Escalates issues to supervisor/manager for resolution, as deemed necessary Assist with various projects as assigned by direct supervisor Maintain a satisfactory driving recordOther duties as assigned. Additional responsibilities may include focus on one or more departments or locationsSee applicable addendum for department or location specific functions


Qualifications:

Required Work Experience: 

3 - 5 years' related experience. 

Preferred Work Experience:

Prior experience in a dialysis setting Prior experience as an educator/trainerCertification in Nephrology preferred

Physical and Mental Requirements: 

Must be able to lift 20 lbs. and sit/stand for extended periods of time

Knowledge:

Advanced knowledge of general computer applications - Word, Excel, Internet

Skills:

Energetic and motivated personality with a strong work ethicMust possess excellent customer service skills and ability to follow throughAbility to train face to face and in virtual setting classesExcellent time management skills required Demonstrate analytical ability and judgment Excellent leadership skills (written, verbal communication, organization and interpersonal)Must have valid Driver's License; with proof of insurance for your own vehicle

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.